Press Release—Intelligent Contacts Helping Clients Placing Legitimate Business Calls From Being Mistakenly Blocked By Carriers
PLANO, TX—Intelligent Contacts, a leading provider of contact center software to the financial services and healthcare industries, soothed concerns from its clients that the FCC’s recent ruling allowing telephone carriers to filter out suspected robocalls by default will mistakenly block important calls made to customers.
“This month’s ruling could have a significant impact for some businesses, but I expect the impact for our clients will be minimal,” said Intelligent Contacts CEO Jeff Mains. “We began working with our providers over a year ago to ensure every number we provide our clients has been properly renewed and registered. As phone carriers begin applying their call-blocking filters, we expect that our clients will be rewarded by our due diligence.”
“This month’s ruling could have a significant impact for some businesses, but I expect the impact for our clients will be minimal. We began working with our DID providers over a year ago to ensure every number we provide our clients has been properly renewed and registered them.
Jeff Mains
CEO, Intelligent Contacts
Most carriers have had some version of call filtering in place for years, but prior to the recent FCC ruling, this service was turned off by default.
Even FCC Commissioner Expressed Concern Over Ruling
“Giving carriers such vast discretion to decide which calls are unwanted could lead to wanted calls, containing highly-pertinent consumer information, being blocked.
Michael O’Rielly
FCC Commissioner
Banking Customers Could Mistakenly Get Blocked
“Until caller ID authentication is in place, there is a risk legitimate calls will get blocked, so it’s essential to follow best practices,” said Mains. “Properly managing and registering DIDs isn’t complicated, but it’s a step some wholesalers don’t bother to take, and many software providers don’t know to ask.”
“Until caller ID authentication is in place, there is a risk legitimate calls will get blocked, so it’s essential to follow best practices. Properly managing and registering DIDs isn’t complicated, but it’s a step some wholesalers don’t bother to take, and many software providers don’t know to ask.”
Jeff Mains
CEO, Intelligent Contacts
CIO Applications Names Intelligent Contacts Top 10 Contact Center Solution Provider for 2019
After extensive evaluation, CIO Applications chose Intelligent Contacts’ hosted contact center platform as an industry leader in providing innovative communication solutions to help businesses optimize their services and deliver optimal customer experiences.
Five Different Studies Reveal Text Messaging Improves Patient Experience and Outcomes
PATIENT ENGAGEMENT | 10 MIN READ5 Different Studies Reveal How Text Messaging Improves Patient Experience and OutcomesWritten by Michael WiseFor many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming appointment might seem like...
Intelligent Contacts Named One of the Most Innovative Companies to Watch in 2018
In July of 2018, The Silicon Review highlighted Intelligent Contacts as one of the most Innovative Companies to Watch in 2018. Their article, including an interview with Intelligent Contacts CEO Jeff Mains, highlighted the ways Intelligent Contacts empowers...
CEO Jeff Mains Discusses ‘Consumerization’ of Healthcare in Magazine Interview
CEOCFO Magazine Senior Editor interviews Intelligent Contacts CEO Jeff Mains about the communication and payment solutions leading the ‘Consumerization’ of Healthcare. “Niney-six percent of physician complaints relate to poor communication and customer service, and only four percent were actually about the quality of care.”
Intelligent Contacts Named Most Promising Payment and Card Solution for 2017
PLANO, TX – Intelligent Contacts, a leader in hosted communication and payment solutions, was recently named one of the 20 Most Promising Payment & Card Providers for 2017 by CIOReview magazine. After evaluating hundreds of companies, CIOReview chose Intelligent...
Intelligent Contacts Partners With Bluefin for P2PE
ATLANTA, GA – Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent Contacts have announced the availability of Bluefin’s...
