Why Siloed Systems Are Costing You: The Case for Platform Consolidation
Discover how siloed communication and payment platforms can lead to inefficiencies, missed revenue, and compliance issues. This article explains why modern agencies need to consolidate operations and manage the entire consumer journey within one unified platform. Intelligent Contacts’ integrated solution combines a Hosted Contact Center and a self-service payment portal to streamline operations, maintain compliance, and improve ROI. Learn how to stay ahead in 2025 by embracing an integrated, consumer-centric approach to communication and collections.”
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback
In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
Understanding Regulation F’s Model Validation Notice
The Model Validation Notice is a blueprint collectors can follow when sending initial debt-related communication to a consumer. Following the MVN provides a debt collector “safe harbor” from potential litigation.
The Big Problem With Managing Reg F Communications and Contacts By Phone Number
With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Intelligent Contacts Announces Partnership with Global Payment Processor Payscout
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
What is P2PE?
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
