Global Accessibility Awareness Day: Why WCAG 2.2 Standards Matter for Contact Centers and Payment Platforms
This week is Global Accessibility Awareness Day, a time to reflect on how digital accessibility shapes the customer experience. For organizations managing contact centers, payment platforms, and customer self-service workflows, accessibility isn’t just a compliance checkbox. It’s a business imperative. Consider this: 1 in 4 adults have a disability. That’s not a niche audience. That’s […]
Transform Your Contact Center: The Power of Embedded Payment Processing
Streamline Payments Across Every Channel In the fast-paced world of contact centers, efficiency and customer satisfaction go hand in hand. Gone are the days when customers were routed to separate payment portals, causing frustration and delays. Intelligent Contacts revolutionizes your payment process by embedding IVR, text-to-pay, and agent-assisted payments directly within your contact center workflow. […]
The Fair Housing Compliance Challenge
Ensuring Your Real Estate Agency Meets Standards and Engages Effectively April marks National Fair Housing Month, a crucial reminder of the significance of fair housing laws in the real estate industry. For real estate agencies, understanding and actively advocating for these principles is not just a legal responsibility, but also a strategic opportunity to enhance […]
7 Intelligent Ways to Stop Sabotaging Your Connection Rates
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
Wrap Time Is Stealing Your Capacity: A Field Guide to Getting It Back
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
10 Signals Your Contact Center Platform Is Leaving Money on the Table
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
The 7 Levers That Lift Right-Party Contacts (Without Adding Seats)
Tired of low contact rates despite high dial volumes? This no-fluff guide reveals 7 proven levers to boost right-party contacts (RPC) by up to 70%—without adding a single new seat. Learn how modern dialer intelligence, consent-aware sequences, and unified outreach tools can multiply your team’s impact.
iOS 26 Call Screening: A Pragmatic View for Collections and ARM Professionals
Apple’s iOS 26 call screening has sparked fears about declining outbound call success, but for ARM and collections professionals, it’s more evolution than revolution. The feature isn’t enabled by default and mirrors protections already familiar on Android. Real challenges stem from declining trust and spam, not Apple’s update. Agencies focusing on compliance, caller reputation, and multi-channel engagement will adapt best. Intelligent Contact’s adaptive technology, including advanced AMD and dynamic number management, ensures continued effectiveness. Rather than panic, the industry should view iOS 26 as confirmation that strategic, compliant, consumer-respectful outreach is the path to sustainable success.
iOS 26 Call Screening: Opportunity or Threat
Apple’s iOS 26 call screening feature has sparked concerns about declining answer rates and the future of outbound sales. But rather than signaling the end of outbound calling, this shift highlights the need for smarter, trust-based engagement. Much like Google’s Call Screen before it, the feature gives consumers more control while pushing businesses to improve compliance, caller reputation, and outreach relevance. Companies that embrace transparency, consent, and genuine customer value will thrive, while spam-driven tactics will falter. iOS 26 isn’t a threat, it’s an opportunity to elevate outbound strategies and build stronger customer trust.
What Makes a Contact Center Truly AI-Driven?
Most “AI contact centers” are just chatbots in disguise. Here’s how to tell the difference between a vendor using AI as a buzzword versus a platform that uses it to drive real action.
From Reg F to PCI: How AI Agents Keep You Compliant at Scale
Compliance regulations are getting tougher, not looser. Here’s how AI agents embedded in contact center platforms ensure you’re meeting Reg F, PCI DSS, and HIPAA requirements—automatically.
Stop Juggling Systems: Manage Conversations and Payments in One AI-Powered Platform
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
