Wrap Time Is Stealing Your Capacity: A Field Guide to Getting It Back
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
10 Signals Your Contact Center Platform Is Leaving Money on the Table
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
The 7 Levers That Lift Right-Party Contacts (Without Adding Seats)
Tired of low contact rates despite high dial volumes? This no-fluff guide reveals 7 proven levers to boost right-party contacts (RPC) by up to 70%—without adding a single new seat. Learn how modern dialer intelligence, consent-aware sequences, and unified outreach tools can multiply your team’s impact.
iOS 26 Call Screening: A Pragmatic View for Collections and ARM Professionals
Apple’s iOS 26 call screening has sparked fears about declining outbound call success, but for ARM and collections professionals, it’s more evolution than revolution. The feature isn’t enabled by default and mirrors protections already familiar on Android. Real challenges stem from declining trust and spam, not Apple’s update. Agencies focusing on compliance, caller reputation, and multi-channel engagement will adapt best. Intelligent Contact’s adaptive technology, including advanced AMD and dynamic number management, ensures continued effectiveness. Rather than panic, the industry should view iOS 26 as confirmation that strategic, compliant, consumer-respectful outreach is the path to sustainable success.
Digital Collections: How to Run Email Campaigns That Get Results
A results-driven email campaign strategy should address these four elements: Deliverability & Spam Filter Mitigation Copywriting: Messaging That Gets Results Defining Tracking Metrics & Analyzing Results
How to Drive Consumers to Your Payment Portal
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day
Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery’s Demo Day.
Leveraging Self-Service, Convenience, and Automation to Maximize Collections
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Intelligent Contacts Announces Partnership with Global Payment Processor Payscout
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
