CLIENT TESTIMONIALS

Client Satisfaction is our No. 1 Goal

We remain fully-committed to delivering the best communication and payment solutions backed up by stellar, dedicated client support. That’s why every customer receives a dedicated client success representative starting with the first implementation kick-off call and beyond.

Web-Based Software

With all of our technology in the cloud, the days of server rooms and dedicated IT staff are over. Less headaches. More productivity.

Personalized Support

Our commitment to personalized, dedicated customer support ensures you’ll get the VIP treatment from the kickoff call and beyond.

Non-Techie Solutions

Our solutions were designed to be managed and configured by your existing operations team. With training videos, tip tools, and quick support response times, we keep you up and running.

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2022 Uptime

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Increased Right Party Contact Rates

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Increase in daily agent activity

Client Testimonials

“We were looking at all the major players in the dialer world and in the end we felt IC had our back and would do whatever it took to get us up and running. A nearly a year later, that’s been true. Hands down, the service has been unbelievable.”

They’ve made us very comfortable and confident that we now have the right technology in place. It’s so easy to use. Not just for me, but my staff. I also like that we can add on as needed.”

Ryan Matrisch

Pro Com Services of Illinois, Inc.

“We’ve been with Intelligent Contacts for over 10 years and we probably now use all of their products. What sets them apart from other vendors is how closely they work with you on a day-to-day basis. We have weekly meetings with a dedicated client success team.

Having this close relationship with a company that knows your business is probably the biggest benefit of working with them.”

David Brooks

Capital Accounts

“Moving to Intelligent Contacts gave us the opportunity to really look at our own data, analyze it, and easily find out what we could be doing better.

The whole experience, from our first few conversations through the onboarding process, has been a painless.”

Michelle Kelley

FCR Collection Services

Videos

Demo Day with Clients – May 31

Demo Day with Clients – May 31

Why did you choose us over the other guys?

You’re a one-stop shop.

Since we offer a full suite of integrated communication (dialer, email, SMS, chat) and payment (self-service payment portal, payment IVR) solutions, this makes sense. Not everyone chooses the full suite, but they appreciate the simplicity and convenience of knowing they can add on anytime.

You’ve got a plan for keeping my calls from being blocked.

Call labeling & blocking by carriers is a major drain on revenue. Through our end-to-end spam mitigation process, we’ve been able to help a number of our clients overcome the “revenue-killing” labeling and blocking from carriers.

We were looking for someone who was vendor neutral.

We understand that your collection software platform is your system of record and we will (and have) worked with the majority of collection software in the market.

Our supervisors loved how easy your system is to configure.

Our unique, user-friendly interface makes complicated campaign creations and list segmentation a breeze with checkboxes and sliders. We’ve never created (or needed) a software manual because our system is designed to be configured by your operations team—not your IT staff!

We were looking for a partner, not a vendor.

Just like many of our clients, we’re owner-operated. That means, unlike some of the VC-backed tech companies in our space, our goals are aligned with those of our clients, not investors.

No more whiteboards and endless spreadsheets.

Whether it’s our real-time agent monitoring dashboards, or our robust access to both standard and advanced performance reports, we put actionable data & analytics at your fingertips.

Case Studies

Case Study: United Regional Hospital Takes Patient Experience Digital

Case Study: United Regional Hospital

A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.

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Case Study: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions

Case Study: Large Healthcare Receivables Provider

A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs

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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns

Case Study: Collections Agency Increases Revenue Thru Digital Campaigns

Debt collection agency searches for a more profitable way to engage consumers and increase traffic to its payment portal. Result: gets 8X results thru digital messaging campaigns.

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Press Releases

Want to know more?

Whether you’re looking to simplify one part of your collection and compliance process or the whole enchilada, we can help!

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