Intelligent Contacts Named One of the Most Innovative Companies to Watch in 2018
Empowerment Through Technology
In July of 2018, The Silicon Review highlighted Intelligent Contacts as one of the most Innovative Companies to Watch in 2018. Their article, including an interview with Intelligent Contacts CEO Jeff Mains, highlighted the ways Intelligent Contacts empowers businesses through technology. Some of Intelligent Contacts’ most innovative solutions, they said, are their introduction of real-time analytics and instantaneous campaign adjustments for contact centers, their merging of communications and payment solutions, and their focus on a frictionless user experience.
The Silicon Review: What kind of mixed responses have you received from your clients over the years? How have they motivated you to grow the company?
Jeff Mains: Over the years, we have received amazing feedback from our clients and they are the main drivers behind the wheels of the company’s innovation and success. We at Intelligent Contacts think differently, and our solutions are unique in the marketplace and that’s one of the main reasons why people choose us. Once they begin using our communication and payment tools, they start asking questions about their business that wouldn’t have come up before and those questions often drive the next wave of innovation.
We treat our clients as our business partners… our growth reflects their growth. We maintain their trust and loyalty by providing the best tools for revenue recovery in the industry.
Customer service varies, but companies can still be successful. How do you maintain your clients’ trust and loyalty?
At Intelligent Contacts, we treat our clients as our business partners and that’s not a marketing slogan—it’s the reality. The more successful they are using our solutions, the more successful we are.
Unlike other providers in the industry, our growth reflects their growth. We maintain their trust and loyalty by providing the best tools for revenue recovery in the industry.
We create solutions that are frictionless for our clients and their customers and if anything isn’t working as it should, we’re responsive and accountable. As a result, our client retention rates are 98%+ year after year.
What's Next for Intelligent Contacts?
Innovation doesn’t stop at “good enough” or even “great.” It is a process of continual learning and development. That’s why Intelligent contacts has an 18-month development roadmap with releases and updates scheduled every two weeks. The company is learning from leaders in other industries and tech areas to improve what is already the most advanced hosted contact center solution and payment gateway in A/R and healthcare. They continue to develop all the ways their clients can interact with technology and modifying their solutions to meet the communication and payment preferences of every generation.
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