Connection Rate Killers
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
Wrap Time Is Stealing Your Capacity: A Field Guide to Getting It Back
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
10 Signals Your Contact Center Platform Is Leaving Money on the Table
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
iOS 26 Call Screening: A Pragmatic View for Collections and ARM Professionals
Apple’s iOS 26 call screening has sparked fears about declining outbound call success, but for ARM and collections professionals, it’s more evolution than revolution. The feature isn’t enabled by default and mirrors protections already familiar on Android. Real challenges stem from declining trust and spam, not Apple’s update. Agencies focusing on compliance, caller reputation, and multi-channel engagement will adapt best. Intelligent Contact’s adaptive technology, including advanced AMD and dynamic number management, ensures continued effectiveness. Rather than panic, the industry should view iOS 26 as confirmation that strategic, compliant, consumer-respectful outreach is the path to sustainable success.
iOS 26 Call Screening: Opportunity or Threat
Apple’s iOS 26 call screening feature has sparked concerns about declining answer rates and the future of outbound sales. But rather than signaling the end of outbound calling, this shift highlights the need for smarter, trust-based engagement. Much like Google’s Call Screen before it, the feature gives consumers more control while pushing businesses to improve compliance, caller reputation, and outreach relevance. Companies that embrace transparency, consent, and genuine customer value will thrive, while spam-driven tactics will falter. iOS 26 isn’t a threat, it’s an opportunity to elevate outbound strategies and build stronger customer trust.
What Makes a Contact Center Truly AI-Driven?
Most “AI contact centers” are just chatbots in disguise. Here’s how to tell the difference between a vendor using AI as a buzzword versus a platform that uses it to drive real action.
From Reg F to PCI: How AI Agents Keep You Compliant at Scale
Compliance regulations are getting tougher, not looser. Here’s how AI agents embedded in contact center platforms ensure you’re meeting Reg F, PCI DSS, and HIPAA requirements—automatically.
Stop Juggling Systems: Manage Conversations and Payments in One AI-Powered Platform
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
Why Siloed Systems Are Costing You: The Case for Platform Consolidation
Discover how siloed communication and payment platforms can lead to inefficiencies, missed revenue, and compliance issues. This article explains why modern agencies need to consolidate operations and manage the entire consumer journey within one unified platform. Intelligent Contacts’ integrated solution combines a Hosted Contact Center and a self-service payment portal to streamline operations, maintain compliance, and improve ROI. Learn how to stay ahead in 2025 by embracing an integrated, consumer-centric approach to communication and collections.”
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback
In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.
How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry
The FCC’s new call blocking order presents major compliance challenges for the Accounts Receivable Management (ARM) industry. With stricter call blocking rules and SIP Code 603+ notifications, ARM firms must ensure their dialing systems meet the new standards to avoid high call rejection rates and compliance risks. Learn what this means for collections and how to adapt for continued success.
