Five Different Studies Reveal Text Messaging Improves Patient Experience and Outcomes
That stance is beginning to change as more and more studies reveal positive results for all types of use cases for text messaging between patients and providers.
Here are five recent case studies:
Emergency Department Follow Up
Participants: 374 English and Spanish-speaking patients
Results: 72.6% appointment adherence rate among texting group versus 62.1% in the non-texting group.
Texting the Care Team
Participants: 11,500 patients at two hospitals
Results: 14 percent reduction in hospital stays among patients over the course of a year (about 0.77 days) using text messaging.
Participants: 248 subjects
Results: 92.9% attendance among those receiving text messages versus 81.4% in the non-SMS group.
Preoperative SMS Reminders
Participants: 301 patients in a call group, 298 in a SMS group
Absence in Dysfunction: 75% in SMS group vs. 61% in the call group
Risk difference: 15%
The results also site a significant improvement in compliance.
Text Messages for Appointment Management & Timely Patient Response
Results: Physicians are seeing 100 more patients per month ($10,000 in monthly revenue). They also saw a 25 percent increase in referral appointments (about 1,100 people.
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