Cloud-Based IVR | Intelligent Inbound Routing | Payments | Outbound Messaging Campaigns
Intelligent IVR is an enhanced, cloud-based Interactive Voice Response system that streamlines business communication by intelligently routing and managing inbound calls to improve customer satisfaction and reduce redundant steps typically handled by paid staff . Our Intelligent IVR software can be deployed as part of our Cloud Contact Center or Hosted PBX solution, OR bolted onto your existing telephony system.
Streamline Communication.Virtually all organizations large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional methods. Intelligent Contacts makes it easy with cloud based intelligent IVR.
Let Intelligent Interactive Voice Response (IVR) simplify your company-customer communication. Streamline any business function that can be broken into a series of steps with Intelligent IVR and your existing phone system. “Business hours” are now all day, every day, customers are happier, and payments come faster.
Control To The Customer.
There When They Need It
Process Payments 24/7, No Agent Required.One of the top reasons customers call the Intelligent IVR is to make a payment. It enables secure payment directly from any phone 24/7 and delivers real-time payment authorization. Payments from all sources, including IVR, can be posted back to your EMR or practice management system.
All Payments, One Source.Every payment source and every payment method is tracked in one location. Intelligent Payments gives businesses the ability to accept all cards, check, and even cash payments online, over the phone, via mobile devices, and of course at the counter. Payments from all channels are accessible in a single online payment gateway with complete reporting, comprehensive search options, and instant export capability in formats compatible with EMR/EHR and practice management software.
Safer, Stronger Data Storage.A true payment partner, Intelligent Contacts alleviates most of the PCI compliance burden around account data storage by securely storing payment data in a PCI certified payment vault. Significantly reduce PCI scope reduction with our certified P2PE solution. It can exempt the entire corporate network from PCI requirements! Taking the PCI burden is easy for us. We are third-party audited and annually certified for PCI-DSS Level 1, HIPAA, SOC2 Type II, and FISMA, ensuring we exceed security standards.
fewer calls to office staff, maximizing efficiency and minimizing operating costs
Effortless Data Collection.
Reduce delinquencies and missed appointments with automated voice reminders. The Intelligent Messaging component of the IVR can send payment notifications, prescription refill reminders, appointment scheduling messages, or other time sensitive information with just a few clicks. Conduct customer satisfaction surveys to receive real-time feedback on key performance metrics instead of reading about it on a review site. Intelligent IVR and our Intelligent Messaging suite effortlessly connect your practice with customers.