INTELLIGENT IVR

Cloud-Based IVR | Intelligent Inbound Routing |  Payments | Outbound Messaging Campaigns

Intelligent IVR is an enhanced, cloud-based Interactive Voice Response system that streamlines business communication by intelligently routing and managing inbound calls to improve customer satisfaction and reduce redundant steps typically handled by paid staff . Our Intelligent IVR software can be deployed as part of our Cloud Contact Center or Hosted PBX solution,  OR bolted onto your existing telephony system.

Call IVR Demo

214-446-0654

Simple Self Service

Give customers 24/7 access to frequently requested information like hours and location.

A New Way To Pay

Automatically authorize and process payments made from around the globe.

Effective Messaging

Send customer satisfaction surveys, confirm appointments, and deliver reminders in a click.

Fast and Flexible

Customize your IVR however you want. Try out some of our templates or create your own.

Streamline Communication.

Virtually all organizations large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional methods. Intelligent Contacts makes it easy with cloud based intelligent IVR.

Let Intelligent Interactive Voice Response (IVR) simplify your company-customer communication. Streamline any business function that can be broken into a series of steps with Intelligent IVR and your existing phone system. “Business hours” are now all day, every day, customers are happier, and payments come faster.

Consumers are always happier with streamlined communications and payment processes.
All consumers like being in control.

Control To The Customer.

Instant Information

Automate access to information like hours, location, accounts, scheduling, balances, payments, and orders.
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There When They Need It

Give your customers access their information from any phone, anytime day or night

Automatic Integration

Our IVR payment system integrates with your existing phone service and seamlessly connects to all our self-service payment solutions.

Process Payments 24/7, No Agent Required.

One of the top reasons customers call the Intelligent IVR is to make a payment. It enables secure payment directly from any phone 24/7 and delivers real-time payment authorization. Payments from all sources, including IVR, can be posted back to your EMR or practice management system.
Life is happening 24/7, and Intelligent IVR allows consumers to make secure payments at the most optimal time.

Want to test drive our IVR system? Just dial 214-446-0654.

Get the flexibility to accept every payment method, including cards, checks and cash.

All Payments, One Source.

Every payment source and every payment method is tracked in one location. Intelligent Payments gives businesses the ability to accept all cards, check, and even cash payments online, over the phone, via mobile devices, and of course at the counter. Payments from all channels are accessible in a single online payment gateway with complete reporting, comprehensive search options, and instant export capability in formats compatible with EMR/EHR and practice management software.

Safer, Stronger Data Storage.

A true payment partner, Intelligent Contacts alleviates most of the PCI compliance burden around account data storage by securely storing payment data in a PCI certified payment vault. Significantly reduce PCI scope reduction with our certified P2PE solution. It can exempt the entire corporate network from PCI requirements! Taking the PCI burden is easy for us. We are third-party audited and annually certified for PCI-DSS Level 1, HIPAA, SOC2 Type II, and FISMA, ensuring we exceed security standards.
Provide your data with safer storage with a PCI-compliant solution.

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fewer calls to office staff, maximizing efficiency and minimizing operating costs

Easily send and collect data with Intelligent Messaging.

Effortless Data Collection.

Reduce delinquencies and missed appointments with automated voice reminders. The Intelligent Messaging component of the IVR can send payment notifications, prescription refill reminders, appointment scheduling messages, or other time sensitive information with just a few clicks. Conduct customer satisfaction surveys to receive real-time feedback on key performance metrics instead of reading about it on a review site. Intelligent IVR and our Intelligent Messaging suite effortlessly connect your practice with customers.

Fast, Flexible, and Just For You.

Our IVR communication and payment system is completely customizable, so your system can be as unique as your company. Choose a voice and use our call flow template for fast deployment or create custom scripts and call flows to fit specific needs. Leverage our professional voice talent – in many languages – or record your own custom messages with in-house talent.
Customizable IVR means you can craft scripts, messages and call flows that fit your organization.
Intelligent IVR can be easily implemented without creating extra work for your IT team.

No IT Mess. Instant Success.

Cloud based IVR eliminates hardware/software costs and additional burdens on IT staff. Nothing to buy, maintain, or fix. Best of all, it can work alongside any existing phone system so there’s no replacing, converting, or forklifting out. Implementation time is generally a few hours to a few days. Making you look like a hero comes standard.

Want to learn how our Intelligent IVR automates call flow and payments?

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