Fully-Integrated & Analytics-Driven Cloud Communication and Payment Software | Inbound/Outbound Omnichannel Platform

Outbound Call Center Solutions

Harness the power of intelligence-based automation and real-time analytics to reduce operational costs and increase productivity and revenue. Streamline agent workflows and make every interaction count across all preferred communication and payment channels. One platform. Endless possibilities.

Unified Communication

(Voice, Email, Text, Chat)

Self-Service Payment Solutions

(Self-Resolution Portals, Payment IVR)

CONNECT

Inbound / Outbound Omnichannel Contact Center Solutions

Our analytics powered hosted contact center platform acts as a “people multiplier” through personalized automation across the spectrum of preferred communication channels  (voice, email, text, chat).

  • Increase outbound connection rates by 70% through our automated predictive dialer
  • Make every phone call personal with real-time account information screen pops.
  • Send account reminders and notifications, or Electronic Statements & Forms through automated or triggered email or SMS campaigns.
  • Provide timely customer service information through Web Chat.
MANAGE

Empower Agents and Supervisors With Data-Driven Management Tools

Compliance focused and analytics-powered, our hosted call center solutions maximize the quality and effectiveness of your supervisors and agents by placing modern, data-driven management tools at your fingertips. Our software does all the heavy lifting behind the scenes and lets your agents focus on results.

COLLECT

Our Self-Service Payment Portals Let Consumers Self-Resolve On Their Schedule

Our Intelligent Portals leverage the power of hyper-convenience and self-service to let consumers resolve their bills without ever speaking to an agent. Consumers can create their own payment plans, virtually negotiate a settlement, view statements and payment history, or submit electronic forms and documents—reducing collection costs and unnecessary administrative tasks.

  • Increase online payments and conversion rates through a mobile-first payment portal
  • Collect 24/7 with a fully self-service portal and payment IVR.
  • Reduce or eliminate data or PCI audit risks by switching over to a 100% compliant payment platform (PCI-DSS Certified, redacted phone and IVR payments, or with our integrated P2PE devices).

Inbound / Outbound Contact Center Communication & Payment Solutions

Fully-Integrated & Analytics-Driven Omnichannel Communication and Payment Software 

CONNECT

Inbound / Outbound Omnichannel Contact Center Solutions

Our analytics powered hosted contact center platform acts as a “people multiplier” through personalized automation across the spectrum of preferred communication channels  (voice, email, text, chat).

  • Increase outbound connection rates by 70% through our automated predictive dialer
  • Make every phone call personal with real-time account information screen pops.
  • Send account reminders and notifications, or Electronic Statements & Forms through automated or triggered email or SMS campaigns.
  • Provide timely customer service information through Web Chat.
MANAGE

Empower Agents and Supervisors With Data-Driven Management Tools

Compliance focused and analytics-powered, our hosted call center solutions maximize the quality and effectiveness of your supervisors and agents by placing modern, data-driven management tools at your fingertips. Our software does all the heavy lifting behind the scenes and lets your agents focus on results.

COLLECT

Our Self-Service Payment Portals Let Consumers Self-Resolve On Their Schedule

Our Intelligent Portals leverage the power of hyper-convenience and self-service to let consumers resolve their bills without ever speaking to an agent. Consumers can create their own payment plans, virtually negotiate a settlement, view statements and payment history, or submit electronic forms and documents—reducing collection costs and unnecessary administrative tasks.

  • Increase online payments and conversion rates through a mobile-first payment portal
  • Collect 24/7 with a fully self-service portal and payment IVR.
  • Reduce or eliminate data or PCI audit risks by switching over to a 100% compliant payment platform (PCI-DSS Certified, redacted phone and IVR payments, or with our integrated P2PE devices).

Why Intelligent Contacts?

Regardless of your size, we make payments and meaningful consumer communications happen!

Active accounts

Payments processed

Connections made in 2022 and counting...

Outstanding IVR interactions and counting!

Online payment plans created

%

Of payments made via mobile devices

Webinar: Building a Self-Service Portal That Consumers Want to Use

Intelligent Contacts joined a panel of experts to discuss what your portal should look like and what it should be able to do to get consumers to use it.

Webinar: Best Practices in Handling Payment Processing Fees

Join us Monday, Dec. 11 at 12 PM CT as a panel of experts share their insights into the complicated regulatory actions and lawsuits from consumers involving additional fees charged by debt collection agencies for electronic payment processing.

Webinar: How Many Agents Do I need? Use Data, Predictive Modeling and KPIs to Know!

Join us Tuesday, Sept. 19 at 12 PM CT as a panel of experts share their insights into the data they use to help them figure out how many agents are needed at any given point in time.

Watch as existing clients provide honest feedback on our technology and their customer support experience

We recently joined Mike Gibb from AccountsRecovery.Net for a special client-led demo day experience. Watch as some of our clients answer Mike’s tough questions on why they chose Intelligent Contacts, what they like most, and what areas they would like see improved.

Want to know more?

Whether you’re looking to upgrade one part of your billing process or the whole enchilada, we can help!

Want to know more?

Whether you’re looking to upgrade one part of your billing process or the whole enchilada, we can help!

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