Cloud Contact Center Solutions

Unified Communication and Secure Consumer Payment Solutions

Cloud Contact Center Solutions

Omnichannel Communication and Self-Service Payment Solutions

Events

Come by booth 15 at GLCCA's 2022 Conference

The Great Lakes Credit & Collection Association will be holding its’ 6th Annual Conference May 11-13 at the Westin O’Hare in Rosemont, Illinois. GLCCA. Please stop and visit us at Booth #15!

Inteligent Contacts Named Top 5 Telecom Company By The Silicon Review

PLANO, TX — Intelligent Contacts, which provides omnichannel communications and consumer-facing payment tools for some of the largest accounts receivables and revenue cycle organizations in the US, has been named a Top 5 Telecom Company to Watch in 2022 by Silicon Review magazine.

Watch Intelligent Contacts Presentation at AccountsRecovery's Demo Day!

Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery’s Demo Day.

Unified Communications

Secure and Frictionless Payments

  • Shorten your revenue cycle and DSO by making the consumer payment process frictionless.
  • Take payments 24/7 through mobile-first Payment Portals, Payment IVRs, and automated electronic billing and payment reminders.

PCI & HIPAA Certified |TCPA Compliant

How do consumers want to communicate? By phone? Text? Email? Chat? The answer is YES!

  • Make every phone call personal with real-time account information screen pops.
  • Send account information and Electronic Statements through triggered email campaigns.
  • Provide timely customer service information through Web Chat.

How do consumers prefer to pay? A phone call? Online? Text to pay? A 24/7 payment IVR? Again, the answer is YES!

  • Take 100% PCI Compliant Payments over the phone with call redaction or P2PE devices.
  • Take advantage of consumer desire for frictionless self service with a mobile-first Online Payment Portal.
  • Collect 24/7 with a payment IVR.
  • Let customers pay by replying YES to a text message.

Why Intelligent Contacts?

This is where customized communication meets payments. Use omni channel communication to talk with clients and make payment collection easier.

Active accounts

Payments processed

Connections made in 2019

Outstanding IVR interactions and counting!

Online payment plans created

%

Of payments made via mobile devices

Some of the Industries We Serve

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

Easy payment plans created online in 2017

Outstanding IVR experiences in 2018

%

Of payments made via mobile devices

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

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