Cloud Contact Center Solutions

Unified Communication and Secure Consumer Payment Solutions

Personalized and Automated Consumer Communication   |   Frictionless Consumer Payments

Unified Communications

Secure and Frictionless Payments

  • Shorten your revenue cycle and DSO by making the consumer payment process frictionless.
  • Take payments 24/7 through mobile-first Payment Portals, Payment IVRs, and automated electronic billing and payment reminders.

PCI & HIPAA Certified | TCPA Compliant

Engaging Communication

Easy Payment Processing

Stellar Customer Experience

How do consumer want to communicate? By phone? Text? Email? Chat? The answer is YES!

  • Make every phone call personal with real-time account information screen pops.
  • Send account information and Electronic Statements through triggered email campaigns.
  • Provide timely customer service information through Web Chat.

How do consumers prefer to pay? A phone call? Online? Text to pay? A 24/7 payment IVR? Again, the answer is YES!

  • Take 100% PCI Compliant Payments over the phone with call redaction or P2PE devices.
  • Take advantage of consumer desire for frictionless self service with a mobile-first Online Payment Portal.
  • Collect 24/7 with a payment IVR.
  • Let customers pay by replying YES to a text message.

Why Intelligent Contacts?

This is where customized communication meets payments. Use omni channel communication to talk with clients and make payment collection easier.

Active accounts

Payments processed

Connections made in 2019

Outstanding IVR experiences in 2019

Easy payment plans created online in 2018

%

Of payments made via mobile devices

Some of the Industries We Serve

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Download Our Consumer Study

We asked 1000 consumers how they would prefer to be contacted, reminded, and pay for a past due account (like a hospital bill). This is what they said.

How to Get the Most Out of Your Post-Call IVR Survey

Customers are less likely to give honest feedback when speaking with an agent directly. This is why many businesses are turning to this automated alternative. Here’s what you should know.

7 Tips to Keep Your Emails Out of the Spam Filter

Nothing is worse than thinking your customers are getting your emails only to find out they’ve gone straight to junk mail. Here’s 7 tips to get you out of spam jail.

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

Easy payment plans created online in 2017

Outstanding IVR experiences in 2018

%

Of payments made via mobile devices

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

Like what you see?

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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