Cloud Contact Center Solutions

Unified Communication and Secure Consumer Payment Solutions

Cloud Contact Center Solutions

Omnichannel Communication and Self-Service Payment Solutions

Events

Webinar: How to Boost Self-Service Collection Rates

A consumer who pays his or her debt without calls or letters is the Holy Grail for a collection operation. a panel of experts from across the industry will share their insights and strategies to help boost self-service collection rates.

Unified Communications

Secure and Frictionless Payments

  • Shorten your revenue cycle and DSO by making the consumer payment process frictionless.
  • Take payments 24/7 through mobile-first Payment Portals, Payment IVRs, and automated electronic billing and payment reminders.

PCI & HIPAA Certified |TCPA Compliant

How do consumers want to communicate? By phone? Text? Email? Chat? The answer is YES!

  • Make every phone call personal with real-time account information screen pops.
  • Send account information and Electronic Statements through triggered email campaigns.
  • Provide timely customer service information through Web Chat.

How do consumers prefer to pay? A phone call? Online? Text to pay? A 24/7 payment IVR? Again, the answer is YES!

  • Take 100% PCI Compliant Payments over the phone with call redaction or P2PE devices.
  • Take advantage of consumer desire for frictionless self service with a mobile-first Online Payment Portal.
  • Collect 24/7 with a payment IVR.
  • Let customers pay by replying YES to a text message.

Why Intelligent Contacts?

This is where customized communication meets payments. Use omni channel communication to talk with clients and make payment collection easier.

Active accounts

Payments processed

Connections made in 2019

Outstanding IVR interactions and counting!

Online payment plans created

%

Of payments made via mobile devices

Some of the Industries We Serve

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Patient Engagement, Self-Service, Revenue Cycle Management Technology

Let patients opt-in, log-in, set up payment plans, view e-statements. Initiate patient engagement, reduce no-shows with two-way SMS campaigns.

Connect, Collect, Comply With Ease

Create, integrate, and manage teams with unprecedented ease, uniting teams around the globe. Collect 24-7 with automated payment plans and settlement negotiation. Connect with consumers using 100% TCPA compliant technology.
Manage agents and teams across the office or from around the globe, using our data-driven, self-learning Intelligent Campaign technology. Full call recording, speech analytics, and real-time performance dashboards, keep your center effective and compliant.

Transparent, Industry-Best Rates

As a payment gateway and merchant processing wholesaler, we offer the lowest rates in the industry, free of third party or broker markup. We also offer No Cost Processing so you can receive the full value of your services every time.

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

Easy payment plans created online in 2017

Outstanding IVR experiences in 2018

%

Of payments made via mobile devices

Why Intelligent Contacts?

This is where communication meets payments.

Payments Processed

Connections Made in 2017

Active Accounts

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