Transform Your Contact Center: The Power of Embedded Payment Processing
Streamline Payments Across Every Channel In the fast-paced world of contact centers, efficiency and customer satisfaction go hand in hand. Gone are the days when customers were routed to separate payment portals, causing frustration and delays. Intelligent Contacts revolutionizes your payment process by embedding IVR, text-to-pay, and agent-assisted payments directly within your contact center workflow. […]
Leveraging Self-Service, Convenience, and Automation to Maximize Collections
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
How to Get the Most Out of Your Post-Call IVR Survey
Why conduct a post-call survey with an IVR instead of the agent themselves? Honesty. Most consumers are less reluctant to share negative feedback through an IVR, compared to telling the agent themselves.
Intelligent IVR Voice Demo
Intelligent Contacts contracts with top voice talent to provide IVR recordings for our clients in English, Spanish, and many other languages. Preview some of our most popular voice choices below, choose who you like, and ask for them by name. We’ll have them customize the IVR just for you with the greeting of your choice, […]
