Studies & White Papers

Consumer Studies / Industry Research  |  White Papers

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

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Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

 TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

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5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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Whitepapers 

How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle

 

How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.

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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy

 

Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!

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Storing Credit Card Data-The Difference Between Encryption and Tokenization

As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.

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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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Case Studies

CASE STUDY: United Regional Hospital Takes Patient Experience Digital

 

How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.

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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy

 

Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!

GET STUDY

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

GET REPORT

5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

 

GET STUDY

White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

 

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.

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