Studies & White Papers
Consumer Studies / Industry Research | White Papers
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
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Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.
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5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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Whitepapers
How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!
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Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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Case Studies
CASE STUDY: United Regional Hospital Takes Patient Experience Digital
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!
GET STUDY
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
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Related Articles & Blogs
5 Ways Collection Agencies Can Help Healthcare During the Pandemic
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
