STUDIES & WHITEPAPERS

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

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Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.

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5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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Whitepapers 

Your 2022 Practical Guide to Reg F Implementation

 

Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.

 

 

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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy

 

Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.

 

 

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Storing Credit Card Data-The Difference Between Encryption and Tokenization

As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.

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How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle

 

How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.

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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data

 The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

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How to Leverage Machine Learning and Automation to Maximize Collection Profits

What is machine learning and how is it being used to increase contact center performance today.

 

 

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Case Studies

CASE STUDY: United Regional Hospital Takes Patient Experience Digital

 

A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.

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CASE STUDY: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions

 A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs .

 

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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns

 

Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.

 

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CASE STUDY: United Regional Hospital Takes Patient Experience Digital

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Case Study: AR Client Saves 26 FTE hours by Self Resolution

 

A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.

 

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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns

 

Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.

 

GET STUDY

Consumer Studies & Reports

How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle

 

In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.

 

GET STUDY

Communication & Payment Preferences of Consumers with Past Due Debt

 

We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.

GET STUDY

The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking

TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.

GET REPORT

5 Communication Strategies for Reaching Millennials

 

The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.

 

GET STUDY

White Papers

How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue

 

With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.

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Related Articles & Blogs

Understanding Regulation F’s Model Validation Notice

Understanding Regulation F’s Model Validation Notice

With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!

Your Updated 2022 Tax Season Collection Strategy Playbook

Your Updated 2022 Tax Season Collection Strategy Playbook

Tax season provides a unique opportunity to reach consumers at a time when they may be considering using a tax refund to resolve a past due debt or remove a negative account from their credit. Here’s a guide to help you reevaluate this year’s strategy.

What is Stealth Messaging or Ringless Voicemail Drops?

What is Stealth Messaging or Ringless Voicemail Drops?

Stealth messaging is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This delivery method means the consumer’s phone doesn’t “ring”, but they receive a notification of a new voicemail message.

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