STUDIES & WHITEPAPERS
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
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Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
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5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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Whitepapers
Your 2022 Practical Guide to Reg F Implementation
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
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How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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How to Leverage Machine Learning and Automation to Maximize Collection Profits
What is machine learning and how is it being used to increase contact center performance today.
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Case Studies
CASE STUDY: United Regional Hospital Takes Patient Experience Digital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
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CASE STUDY: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs .
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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.
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CASE STUDY: United Regional Hospital Takes Patient Experience Digital
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Case Study: AR Client Saves 26 FTE hours by Self Resolution
A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.
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Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.
GET STUDY
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
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Related Articles & Blogs
Understanding Regulation F’s Model Validation Notice
With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!
Your Updated 2022 Tax Season Collection Strategy Playbook
Tax season provides a unique opportunity to reach consumers at a time when they may be considering using a tax refund to resolve a past due debt or remove a negative account from their credit. Here’s a guide to help you reevaluate this year’s strategy.
The Big Problem With Managing Reg F Communications and Contacts By Phone Number
With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!
What is Stealth Messaging or Ringless Voicemail Drops?
Stealth messaging is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This delivery method means the consumer’s phone doesn’t “ring”, but they receive a notification of a new voicemail message.
Leveraging Self-Service, Convenience, and Automation to Maximize Collections
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.