Studies & White Papers
Consumer Studies / Industry Research | White Papers
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
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Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation just for attempting to collect money they are owed. Here’s 5 risks you can’t afford to take.
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5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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Whitepapers
How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!
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Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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CASE STUDY: United Regional Hospital Takes Patient Experience Digital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
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Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.
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CASE STUDY: United Regional Hospital Takes Patient Experience Digital
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Case Study: AR Client Saves 26 FTE hours by Self Resolution
A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.
GET STUDY
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
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Related Articles & Blogs
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
ASK FLO: What Should Be On a Cloud Contact Center Wishlist?
Flo grants a birthday wish by listing five things to put into every successful contact center in order to help it connect, collect and comply.
How Intelligent Statements Track Billing Performance Using Unique Log In Codes
Unique Access Codes are auto-generated alphanumeric number sets that payers can use to reference their account when calling in, or enter instead of their account number when logging into a payment portal.
