Studies & White Papers
Consumer Studies / Industry Research | White Papers
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
Communication & Payment Preferences of Consumers with Past Due Debt
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
5 Communication Strategies for Reaching Millennials
How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
CASE STUDY: United Regional Hospital Takes Patient Experience Digital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
CASE STUDY: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.
Consumer Studies & Reports
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
Related Articles & Blogs
Magazine cites the flexibility and speed of its contact center telephony platform to quickly transition business communication from onsite to remote during the early stages of 2020’s pandemic.
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Intelligent Contacts’ Geo-Restrictions feature helps businesses avoid calling consumers during a natural disaster.
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.