STUDIES & WHITEPAPERS
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
Whitepapers
How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
GET STUDY
How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Collecting from patients with high-deductible health plans is the top revenue concern for 81% of medical offices with 5 physicians or fewer. Here’s how to solve it!
GET STUDY
Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
GET REPORT
Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
Case Studies
CASE STUDY: United Regional Hospital Takes Patient Experience Digital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
GET STUDY
CASE STUDY: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs .
GET STUDY
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.
GET STUDY
CASE STUDY: United Regional Hospital Takes Patient Experience Digital
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Case Study: AR Client Saves 26 FTE hours by Self Resolution
A large third-party healthcare receivables company wanted to reduce collection costs by automating many of the daily collection tasks performed by agents. Here’s how we helped them save and reallocate the equivalent of 23.4 FTEs through self-service.
GET STUDY
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Debt collection agency searches for a more profitable way to engage consumers with settlement offers and gets 8X results thru digital messaging campaigns.
GET STUDY
Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
GET REPORT
5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
GET STUDY
White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
GET STUDY
Related Articles & Blogs
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Press Release – Intelligent Contacts Named Top 5 Telecom Provider to Watch 2020
Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a product integration partnership with Payscout, an award-winning global payment processing provider.
Restricting Calls to Consumers During Natural Disasters
Intelligent Contacts’ Geo-Restrictions feature helps businesses avoid calling consumers during a natural disaster.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
5 Ways Collection Agencies Can Help Healthcare During the Pandemic
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.