STUDIES & WHITEPAPERS
Case Studies
Case Study: United Regional Hospital Takes Patient Experience Digital
Case Study: United Regional Hospital
A regional hospital wanted to improve revenue cycle performance by creating a consumer-centric payment experience for patients. Here’s how we approached and solved their billing challenges and the amazing results that followed.
Case Study: Large AR Client Saves 26 FTE Hours Through Self-Resolution Solutions
Case Study: Large Healthcare Receivables Provider
A large third-party healthcare receivables company wanted to reduce collection costs and increase agent productivity. Here’s how we helped them save and reallocate over 23 FTEs
Case Study: Client Increases Revenue Thru Digital Messaging Campaigns
Case Study: Collections Agency Increases Revenue Thru Digital Campaigns
Debt collection agency searches for a more profitable way to engage consumers and increase traffic to its payment portal. Result: gets 8X results thru digital messaging campaigns.
Consumer Studies & Reports
How to Build Effective Automated Agent Scorecards
Automated scorecards allow technology to do what’s traditionally been done manually by supervisors one call at a time.
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How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
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Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
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The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
TCPA-related class action lawsuits have become a booming industry where debt collectors and healthcare billing departments have become the targets of litigation. Here’s 5 risks you can’t afford to take.
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Whitepapers
Your 2022 Practical Guide to Reg F Implementation
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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How to Improve Cash Flow and Reduce Bad Debt By Adopting a CCOF Billing Policy
Implementing Regulation F into your collection process might seem complicated, but this guide provides practical steps and common agent workflows for compliance success.
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Storing Credit Card Data-The Difference Between Encryption and Tokenization
As hackers become increasingly sophisticated, storing credit card data using common encryption methods is no longer sufficient to prevent a data breach. This makes tokenization a new necessity.
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How Electronic Forms and Patient Portals Streamline Patient Intake & Shorten Revenue Cycle
How capturing patient registration and payment methods electronically before appointments reduces administrative costs and speeds up the billing and collections cycle.
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Understanding Your Risks and Exposure When Taking Electronic Payments and Storing Credit Card Data
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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How to Leverage Machine Learning and Automation to Maximize Collection Profits
What is machine learning and how is it being used to increase contact center performance today.
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Consumer Studies & Reports
How Higher Out-Of-Pocket Costs Are Changing Healthcare's Revenue Cycle
In a study involving 675 patients, we analyze the impact that HDHPs, higher out-of-pocket costs, and consumerism are having on healthcare’s revenue cycle.
GET STUDY
Communication & Payment Preferences of Consumers with Past Due Debt
We asked 1000 consumers how they prefer to be contacted about a past due balance, and which payment options they would choose if the balance was more than they could afford.
GET STUDY
The Top 5 TCPA Compliance Risks Your Business Should Not Be Taking
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5 Communication Strategies for Reaching Millennials
The “Millennial Mindset” extends beyond an age group or demographic, it’s quickly becoming the consumer standard that all businesses must meet to succeed.
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White Papers
How Electronic Foms & Patient Portals Reduce Expense & Increase Revenue
With higher out-of-pocket costs making patient collections more difficult, providers are looking for a more streamlined and proactive approach to patient intake and billing.
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Related Articles & Blogs
Overcoming Call Blocking and Labeling Challenges in Debt Collection
Reaching right party contacts is hard enough. But when carriers block your calls from getting through to the consumer, or slap the dreaded “Spam Likely” onto your Caller ID, it makes a difficult job nearly impossible. But there’s a solution.
Building a Self-Service Portal that Consumers Want to Use
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
What to Know If Your Call Center is Storing Unredacted Call Recordings
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
How Creating SMART Goals Drives Agents to Peak Performance
Creating specific, measurable, achievable, relevant, and time-bound goals are the best way to enhance agent performance, drive customer satisfaction, and ensure agent activities are aligned with your organization’s overall objectives.
How to Overcome the Top 5 Challenges Facing Contact Centers in 2024
Call center speech analytics is a game-changing tool that elevates agent performance but also significantly enhances the customer experience. In this article, we’ll delve into the world of speech analytics and its transformative impact on call centers.
Boosting Agent Performance With Call Center Speech Analytics
Call center speech analytics is a game-changing tool that elevates agent performance but also significantly enhances the customer experience. In this article, we’ll delve into the world of speech analytics and its transformative impact on call centers.