How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
Four Ways Consumerism Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
2019 May Be the Year Healthcare Providers Finally Take Consumerism Seriously
Unlike previous years, this HIMSS conference year showcased a heightened sense of urgency to embrace technology that can adapt to consumerism in healthcare. For many, the fear of not making a change was greater than the fear of change itself. Why?
Five Different Studies Reveal Text Messaging Improves Patient Experience and Outcomes
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise twitterfacebookyoutubelinkedin For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming appointment might seem like standard operating procedure. However, the vast majority of healthcare providers […]
15 Text Messaging Statistics Every Business Should Know
There is an evolution taking place in communication. Businesses love to track their customers by requiring them to login with a username and password for even the simplest interaction. Anyone over the age of 25 probably knows what it feels like to have over 100 online accounts.
5 Ways to Improve Patient Experience Through Text Messaging
Let’s face it, compared to other industries, healthcare adapts slowly to change. There might not be a clearer example of this reluctance to adapt than how healthcare has neglected to engage patients through text messaging.
New Technology Acts As ‘Speed Pass’ Through Insurance Holds
PLANO, TX – Intelligent Contacts, a leading provider of unified communication and payment solutions for the healthcare industry, announced the release of Intelligent Connect—a game-changing breakthrough for revenue cycle management. Providers face a number of obstacles in the ever-changing financial landscape of healthcare. At the top of that list is the time-consuming process of collecting […]
