BlOGS & ARTICLES
How Intelligent Statements Track Billing Performance Using Unique Log In Codes
Unique Access Codes are auto-generated alphanumeric number sets that payers can use to reference their account when calling in, or enter instead of their account number when logging into a payment portal.
New Patient Study Reveals Fundamental Flaws in Medical Bill Collections Leading to Late Payments and Bad Debt
We asked 675 patients a series of questions about High Deductible Health Plans, the obstacles they face when paying medical bills, and what balances would require them to pay by credit.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits
Letting debtors pay online, or “self-resolve” their accounts through a payment portal, are good for all parties. However, as recent litigation has revealed, payment pages and payment portals have now become major targets for FDCPA-related lawsuits.
Intelligent Contacts’ Payment Portal Gives ARM Industry Built-In Compliance Tool
New upgrade to Intelligent Payment Portal With Built-In Compliance Features introduces Dynamic Disclosures Tool for 1st Party and 3rd Party Debt Collection Agencies for popular Online Payment Portal for ARM Industry.
Contact Center Strategies That Increase Collection Revenue
Calling your customers in phone for unpaid debts doesn't have to make you a bad cop and if you ever run out of words in the middle of the call, and stagnant with your result we have some tools and tips to help you maximize your debt collection strategy this year.
Self-Service Payments & Digital Messaging
Intelligent IVR Voice Demo
Intelligent Contacts contracts with top voice talent to provide IVR recordings for our clients in English, Spanish, and many other languages. Preview some of our most popular voice choices below, choose who you like, and ask for them by name. We’ll have them...
New Technology Acts As ‘Speed Pass’ Through Insurance Holds
PLANO, TX – Intelligent Contacts, a leading provider of unified communication and payment solutions for the healthcare industry, announced the release of Intelligent Connect—a game-changing breakthrough for revenue cycle management. Providers face a number of...
New Study Reveals Old Collection Methods Aren’t Working
We asked 1,000 consumers about how a business could not only reach them, but get them to pay the money they genuinely owe. Their answers were surprising, and suggest some necessary shifts in strategy that could keep accounts from reaching that 30-day delinquency mark, or shorten the time it takes to collect on those already past.Â
How to Get the Most Out of Your Post-Call IVR Survey
Why conduct a post-call survey with an IVR instead of the agent themselves? Honesty. Most consumers are less reluctant to share negative feedback through an IVR, compared to telling the agent themselves.
Most Read
Want more industry insights sent straight to your inbox?
Sign up for our Industry Insights Newsletter!
