Four Ways Consumerization Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
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VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
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“Patient Engagement” is Not Just a Catchphrase
I’m worried about two very important words losing their meaning due to rampant overuse
in the healthcare industry.
Intelligent IVR for Healthcare
The ability to take payments after normal office hours is a crucial function of an healthcare IVR. However, today’s intelligent IVRs are capable of so much more!
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How to Improve Contact Center Performance By Optimizing Call Results
A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that
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ASK FLO: What Should Be On a Hosted Contact Center Wishlist?
Flo grants a birthday wish by listing five things to put into every successful contact center in order to help it connect, collect and comply.
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PCI and HIPAA Compliance Checklist: 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional
After the recent LabCorp data breach, here’s five questions you should be asking (yourself or your collection software or online payment vendor) about the information and payment data you’re collecting.
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Top Five Things You Should Know When Choosing a Billing Statement Provider
Mailed statements are the lifeblood of the billing department and often the first and most important interaction with the consumer. With so much riding on this “first impression,” choosing the right statement and mailing vendor shouldn’t be strictly about price. Here’s five additional areas to consider:
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More Healthcare Companies Have Access to the Benefits of Payment Portals
We talked to a potential client about providing a payment portal solution for their organization. They were already interested, but their enthusiasm increased further after they asked a simple question – Can we add patient lab results to the portal?
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ASK FLO: Are New Payment Methods Inspired by Millennials?
Dear Flo:
I am not a millennial, but I know they’re a growing part of our population. I have to believe they’re HEALTHIER, and probably don’t go to the doctor as much. Can we hold off on making drastic changes to our revenue cycle processes and consider making incremental adjustments as they get older?
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The Debt Sophistication Dilemma That Can Become a FDCPA Compliance Nightmare
Midland Credit Management has a whole new understanding of the term, “least sophisticated debtor” when it comes to their collection letters.
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Revenue Cycle Practices to Reduce Bad Debt in Healthcare?
In 2018, Sage Growth Partners conducted a survey among 100 hospital executives and found that 36% of them had bad debts totaling over $10 million, and 6% over $50 million. Only half of those executives felt they’ll only recover about 10% of that astronomical amount. So what can be done about it?
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