Intelligent IVR for Healthcare

The ability to take payments after normal office hours is a crucial function of an healthcare IVR. However, today’s intelligent IVRs are capable of so much more!

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ASK FLO: Are New Payment Methods Inspired by Millennials?

Dear Flo:

I am not a millennial, but I know they’re a growing part of our population.  I have to believe they’re HEALTHIER, and probably don’t go to the doctor as much.  Can we hold off on making drastic changes to our revenue cycle processes and consider making incremental adjustments as they get older?

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Communication and Payment Preferences of Consumers with Past Due Debt

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