Global Accessibility Awareness Day: Why WCAG 2.2 Standards Matter for Contact Centers and Payment Platforms
This week is Global Accessibility Awareness Day, a time to reflect on how digital accessibility shapes the customer experience. For organizations managing contact centers, payment platforms, and customer self-service workflows, accessibility isn’t just a compliance checkbox. It’s a business imperative. Consider this: 1 in 4 adults have a disability. That’s not a niche audience. That’s […]
The Fair Housing Compliance Challenge
Ensuring Your Real Estate Agency Meets Standards and Engages Effectively April marks National Fair Housing Month, a crucial reminder of the significance of fair housing laws in the real estate industry. For real estate agencies, understanding and actively advocating for these principles is not just a legal responsibility, but also a strategic opportunity to enhance […]
7 Intelligent Ways to Stop Sabotaging Your Connection Rates
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
Wrap Time Is Stealing Your Capacity: A Field Guide to Getting It Back
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
10 Signals Your Contact Center Platform Is Leaving Money on the Table
A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions
The 7 Levers That Lift Right-Party Contacts (Without Adding Seats)
Tired of low contact rates despite high dial volumes? This no-fluff guide reveals 7 proven levers to boost right-party contacts (RPC) by up to 70%—without adding a single new seat. Learn how modern dialer intelligence, consent-aware sequences, and unified outreach tools can multiply your team’s impact.
iOS 26 Call Screening: A Pragmatic View for Collections and ARM Professionals
Apple’s iOS 26 call screening has sparked fears about declining outbound call success, but for ARM and collections professionals, it’s more evolution than revolution. The feature isn’t enabled by default and mirrors protections already familiar on Android. Real challenges stem from declining trust and spam, not Apple’s update. Agencies focusing on compliance, caller reputation, and multi-channel engagement will adapt best. Intelligent Contact’s adaptive technology, including advanced AMD and dynamic number management, ensures continued effectiveness. Rather than panic, the industry should view iOS 26 as confirmation that strategic, compliant, consumer-respectful outreach is the path to sustainable success.
Top Five Things You Should Know When Choosing a Billing Statement Provider
Mailed statements are the lifeblood of the accounts receivable department and with so much riding on this “first impression,” choosing the right statement and mailing vendor shouldn’t be strictly about price. Here’s five additional areas to consider:
