Celebrating National Nurses Week: Enhancing Patient Care Through Smarter Communication
A Tribute to Our Healthcare Heroes On May 6-12, we celebrate National Nurses Week, honoring the dedicated professionals who are the backbone of our healthcare system. Nurses provide essential care and unwavering support to patients every day. Yet, despite their crucial role, many healthcare organizations put them in positions that limit their ability to provide […]
The Fair Housing Compliance Challenge
Ensuring Your Real Estate Agency Meets Standards and Engages Effectively April marks National Fair Housing Month, a crucial reminder of the significance of fair housing laws in the real estate industry. For real estate agencies, understanding and actively advocating for these principles is not just a legal responsibility, but also a strategic opportunity to enhance […]
Why Siloed Systems Are Costing You: The Case for Platform Consolidation
Discover how siloed communication and payment platforms can lead to inefficiencies, missed revenue, and compliance issues. This article explains why modern agencies need to consolidate operations and manage the entire consumer journey within one unified platform. Intelligent Contacts’ integrated solution combines a Hosted Contact Center and a self-service payment portal to streamline operations, maintain compliance, and improve ROI. Learn how to stay ahead in 2025 by embracing an integrated, consumer-centric approach to communication and collections.”
What the ARM Industry Needs to Know as Federal Student Loan Collections Resume
After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.
CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback
In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.
ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents
While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.
Outbound Call Center Solutions: The Top Five Features to Look For in 2023
Maximize productivity and efficiency in your high volume outbound call center with our expert recommendations for cloud-based contact center software.
Understanding Regulation F’s Model Validation Notice
The Model Validation Notice is a blueprint collectors can follow when sending initial debt-related communication to a consumer. Following the MVN provides a debt collector “safe harbor” from potential litigation.
Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day
Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery’s Demo Day.
The Big Problem With Managing Reg F Communications and Contacts By Phone Number
With tax refund season about to be in full swing, we want to make sure your agency isn’t leaving any money on the table! Check to see if the system you’re using to manage Reg F has the ability to track contacts and communications by account or creditor. If not, we can help!
How New Consumer Protection Laws Like CCPA Will Impact the Debt Collection Industry
P2PE devices are PCI-validated technology that keeps cardholder data secure and can take your business network out of scope for a PCI audit and protect your customer’s credit card data.
PCI-validated P2PE solutions encrypt cardholder data and can take a merchant’s network out of PCI scope.
Restricting Calls to Consumers During Natural Disasters
Intelligent Contacts’ Geo-Restrictions feature helps businesses avoid calling consumers during a natural disaster.
