Accounts Receivable Management
Extended Business Office / Debt Collection Agencies | Early Out | Third-Party Medical
The LabCorp and Quest Diagnostics data breach was a wake up call to the medical collections industry. Here’s what you didn’t know.
With so much riding on this “first impression,” choosing the right statement and mailing vendor shouldn’t be strictly about price. Here’s five additional areas to consider:
A New Kind of Contact Center.Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.
All Channel Communication
Skills-Based Call Routing
Intelligent Negotiator, the virtual negotiation engine inside our consumer portals, does everything that agents do—including negotiating settlements and payment plans. It constantly collects and processes payments, even when your agents can’t.
Customers Love It
Higher contact rate vs manual dialing
Of logins result in a payment
More of balance due collected vs live collector
See Contact Rates SkyrocketIncrease contact rates by 300%—400% compared to manual dialing and up to 50% over other dialers. Turn agent idle time into revenue producing activities and set your recovery rates on the fast track in days. Stop wasting outbound calls on answering machines and dead numbers. Don’t miss any more inbound calls. Instead, focus your time where it really matters: talking to the RIGHT people.
Compliance Made Simple
- Time zone mapping based on area code and zip code
- Exceptions only dialed during open ‘windows’
- Cell phone identification
- Whisper account data and compliance conditions to agents
- Scrub all contact lists against litigant consumer and bankruptcy databases
- Data scrubs identify line type, carrier information, false operator intercepts, new contact data, and ownership of phone numbers