ACCOUNTS RECEIVABLE MANAGEMENT
Extended Business Office | Debt Collection | BPO
Connect. Collect. Comply. Leverage the power of our fully-integrated cloud contact center and payment technologies uniquely designed for the Accounts Receivable Management (ARM) industry. Our Inbound/Outbound Contact Center Suite allows you to quickly and compliantly connect with consumers across all preferred communication channels—voice, text, chat, or email.
Collect more with a fraction of the effort with our innovative payment solutions that leverage self-resolution, personalized automation, and hyper-convenience.
Cloud Contact Center Features
Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.
Omnichannel Communication
Voice
Place outbound calls through manual or automated dialing campaigns. Or, receive inbound calls through skills-based IVR/Campaign routing.
Send an individual email to a consumer directly from the agent interface, or create and launch targeted email campaigns to large groups and consumer segments.
Chat
Engage consumers online through web chat to increase customer satisfaction, reduce complaints, and accelerate payments.
Ringless Voicemail Drops
Send a message directly to a consumer’s voicemail without their phone ringing. This could be either a limited content message or a full communication about their debt.
Outbound – 5 Unique Dialing Modes
Predictive
Real-time algorithms analyze call volume and automatically adjust dialing pace to maximize connections and reduce dropped calls.
Preview
Automatically presents agent with contact information prior to dialing the number—putting the agent in control of when the call is placed.
Power
Automatically dials numbers from an assigned list with pacing controlled by a set dial ratio or maximum % of dropped calls threshold.
Intelligent Queue
Allows a manager or “clicker agent” to manually launch calls from a list .
Manual
Allows agents to place individual calls by manually entering a phone number.
Inbound – Intelligent Call Routing
ACD Groups
Our Automatic Call Distribution (ACD) Engine allows for skills-based routing and priority connection by campaign, team, or agent.
Intelligent IVR
Automated Call Backs
Let consumers receive an automated call back instead of waiting on hold.
Full PBX Capability
Full PBX capability including voicemail, auto-attendant, conference calls, demand dialing.
Client Testimonials
“We were looking at all the major players in the dialer world and in the end we felt IC had our back and would do whatever it took to get us up and running. A nearly a year later, that’s been true. Hands down, the service has been unbelievable.”
They’ve made us very comfortable and confident that we now have the right technology in place. It’s so easy to use. Not just for me, but my staff. I also like that we can add on as needed.”
“We’ve been with Intelligent Contacts for over 10 years and we probably now use all of their products. What sets them apart from other vendors is how closely they work with you on a day-to-day basis. We have weekly meetings with a dedicated client success team.
Having this close relationship with a company that knows your business is probably the biggest benefit of working with them.”
Automate Success.
Effortless Settlement Negotiation
Immediately Capture Payments
Customers Love It
%
Higher contact rate vs manual dialing
%
Of logins result in a payment
%
More of balance due collected vs live collector
See Contact Rates Skyrocket
Compliance Made Simple
- Time zone mapping based on area code and zip code
- Exceptions only dialed during open ‘windows’
- Cell phone identification
- Whisper account data and compliance conditions to agents
- Scrub all contact lists against litigant consumer and bankruptcy databases
- Data scrubs identify line type, carrier information, false operator intercepts, new contact data, and ownership of phone numbers
No Capital Expense.
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