Debt Collection Archives

Connection Rate Killers

A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions

Wrap Time Is Stealing Your Capacity: A Field Guide to Getting It Back

A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions

10 Signals Your Contact Center Platform Is Leaving Money on the Table

A Diagnostic Guide for Contact Center Leaders Who Suspect Their Technology Is Costing Them Conversions

Why Siloed Systems Are Costing You: The Case for Platform Consolidation

Discover how siloed communication and payment platforms can lead to inefficiencies, missed revenue, and compliance issues. This article explains why modern agencies need to consolidate operations and manage the entire consumer journey within one unified platform. Intelligent Contacts’ integrated solution combines a Hosted Contact Center and a self-service payment portal to streamline operations, maintain compliance, and improve ROI. Learn how to stay ahead in 2025 by embracing an integrated, consumer-centric approach to communication and collections.”

What the ARM Industry Needs to Know as Federal Student Loan Collections Resume

After a multi-year pause initiated during the COVID-19 pandemic, the U.S. Department of Education has confirmed that collections on defaulted federal student loans will resume on May 5, 2025. This shift carries significant implications for the ARM industry — especially those engaged in debt recovery for educational and government portfolios. With nearly 10 million borrowers expected to be in default and only 38% of borrowers currently in active repayment, the market is poised for a large-scale operational resurgence.

CFPB Revokes Controversial Medical Debt Advisory Opinion in Response to Industry Pushback

In a major win for the accounts receivable and collections industry, the Consumer Financial Protection Bureau (CFPB) announced that it will revoke its controversial advisory opinion on medical debt collection, originally slated to go into effect in January 2025. The decision comes after significant legal challenges and lobbying efforts led by ACA International and other stakeholders.

How the FCC’s “Strengthening Call Blocking” Order Will Impact the ARM Industry

The FCC’s new call blocking order presents major compliance challenges for the Accounts Receivable Management (ARM) industry. With stricter call blocking rules and SIP Code 603+ notifications, ARM firms must ensure their dialing systems meet the new standards to avoid high call rejection rates and compliance risks. Learn what this means for collections and how to adapt for continued success.

ARMTech 2025 Key Session Takeaways: Balancing Technology & Risk Management

While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.

ARMTech 2025 Key Session Takeaways: Bots vs. Human Agents

While the focus is on automation, we understand the importance of human connection. That’s why our solutions are designed to seamlessly integrate AI bots with human agents, ensuring complex issues are handled with empathy and expertise. It’s not about replacing humans; it’s about empowering them with smart technology. This is about building a future where humans and AI work together to create better outcomes for everyone.