Accounts Receivable Management, Communications, Payments
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? “The Beauty of a post-call IVR is not only its immediacy—a customer is more likely to provide honest feedback if they are asked...
Accounts Receivable Management, Communications, Compliance
ARE YOU GETTING THE MOST OUT OF YOUR TECH? In today’s world, businesses need new technologies to effectively connect with consumers and their devices. Modern technology is helping leaders manage their workforce more effectively while allowing agents to engage...
Accounts Receivable Management, Communications, Compliance, Healthcare, Payments, Uncategorized
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
Accounts Receivable Management, Communications, Compliance, Payments, Uncategorized
Cloud services are growing... with or without you. There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying them save time and money. Cloud-based...
Accounts Receivable Management, Communications, Compliance
Live Negotiations Aren't Comfortable If you’ve ever purchased a vehicle from a used car dealership before, chances are you remember the salesperson. You may also remember a point in the sales experience where the excitement of shopping had ended, and the...
Accounts Receivable Management, Communications, Compliance
Your Clients and Debt There’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their complaints. Nowhere is this truer than in the collections industry, where complaints...
