FDCPA COMPLIANCE | 10 MIN READ Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits Written by Michael Wise * The information in this article is not intended as legal advice, nor should it be taken as such. The compliance solutions mentioned...
Intelligent IVR for Healthcare Virtually all medical facilities large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional paper methods. Intelligent Contacts makes it easy!...
Intelligent IVR for Healthcare Virtually all medical facilities large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional paper methods. Intelligent Contacts makes it easy!...
COLLECTIONS & COMMUNICATION | 5 MIN READ How to Write Effective and Compliant Collection Letters: A Checklist Written by Michael Wise In today’s debt collection space, many organizations are focused on new and improved ways of connecting with...
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
