FDCPA COMPLIANCE | 10 MIN READ Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits Written by Michael Wise * The information in this article is not intended as legal advice, nor should it be taken as such. The compliance solutions mentioned below...
EXTENDED BUSINESS OFFICE | 7 MIN READ 5 Ways Your Collection Agency or Call Center Can Help Healthcare Providers During a Crisis Written by Michael Wise With many healthcare providers requiring non-essential employees to work from home, some of the normal business...
DEBT COLLECTION PAYMENTS | 7 MIN READ 5 Tools to Maximize Debt Collection Revenue During the 2020 Tax Refund Season Written by Michael Wise The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of...
COLLECTIONS & COMMUNICATION | 5 MIN READ How to Write Effective and Compliant Collection Letters: A Checklist Written by Michael Wise In today’s debt collection space, many organizations are focused on new and improved ways of connecting with consumers. ...
CONTACT CENTER | 10 MIN READ VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant? Written by Jeff Mains New FCC regulations on robocalls and new TCPA lawsuits have several businesses on high alert. There’s confusion on what...
CONTACT CENTER | 10 MIN READ How to Improve Contact Center Performance By Optimizing Call Results Written by Michael Wise Twitter Facebook Youtube LinkedIn Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and...
