COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Written by Scott Murray Written by Michael Wise Facebook Twitter LinkedIn Youtube Industries that deal with any form of debt collection or consumer billing received good news from...
STATEMENTS | 10 MIN READ ASK FLO: What Should be on a Hosted Contact Center Wish List? Written by "Communication Flo" Facebook Twitter LinkedIn Youtube DEAR FLO: My co-workers were kind enough to celebrate my birthday at work yesterday, and I even got to...
By Scott Murray We had our monthly company meeting a few days ago, and people had a lot of good news to share. However, there was one piece of news that caught my attention. Apparently, we talked to a potential client about providing a payment portal solution for...
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on regulation...
The amount of bad debt related to unpaid medical bills is a problem, and it’s not going anywhere until certain processes are changed early on in the revenue cycle. Healthcare business consultant firm Sage Growth Partners has conducted several surveys on the...
COMPLIANCE | 10 MIN READ Report Shows Top Consumer Complaints in Debt Collections Written by Scott Murray Twitter Facebook Youtube LinkedIn “Contact was made” is an important element of a call, but it’s not very useful as a standalone call result. Knowing contact was...
