INTELLIGENT PORTAL
Online Payments and Self-Resolution Solutions
Reduce administrative and collection costs by allowing consumers to self resolve bills and past due balances 24/7 online. Our Intelligent Portal software lets consumers set up payment plans and virtually negotiate lump sum settlements according to your predetermined business rules. Digital statement and document presentation, communication capture and tracking, and automated email reminders and notifications are all included features.
Frictionless Self-Service Consumer Payments
Let consumers create their own payment plans for existing balances or even future services.
Capture & Manage Consent to Email & Text
The Intelligent Portal is a consent-capturing machine! Get permission to email or text when it most benefits the consumer.
E-Statement Presentation & Paperless Billing
Reduce unnecessary calls or print & mailing expenses by providing consumers e-Statement access.
Payment Reporting & Advanced Analytics
See revenue from all payment channels in one place. Track visits and conversion rates with advanced analytics.
Core Features – Intelligent Payment Portal
Self-Service Convenience & Payment Flexibility
Our Intelligent Account Resolution Engine Reduces Your Cost to Collect by Leveraging Self-Service and Hyper-Convenience
Intelligent Contacts’ Intelligent Portal gives businesses the ability to present settlement offers or fixed installment plans OR allow consumers to virtually negotiate their own (according to your client-specific business rules).
Pay in full
Make a one-time minimum payment
Present a fixed installment plan
Allow consumer to create their own payment plan
Present a special settlement offer OR allow consumers to negotiate their own
Built-In ARM Industry Compliance Features
In addition to being a PCI-Certified Level 1 service provider, we’ve added built-in automation tools to meet the unique compliance needs of the ARM industry.
Dynamic account-level legal disclosures
State-specific Mini Miranda disclosures
Customizable consumer privacy policies pages
Legal "Fee Free" credit card processing integration with Payscout
Opt-in / opt-out consent tracking and management
Fully-Customizable, Branded Online Payment Site
Visually connect your Intelligent Portal with your existing website or billing statement to create a seamless consumer experience.
Landing page elements (logo, header, footer, login parameters)
Background, text, accent colors
Want more customization? We support custom CSS
Electronic Statements & Forms
Give consumers the ability to view, print, or download statements or other documents online. Reduce print & mailing costs by encouraging consumers to go paperless!
Eliminate unnecessary calls for billing details
Replace print and mailing costs with email notifications
Notify consumers by email days before paper statements hit their mailbox!
Digital Form Submission
Click. Fill. Sign. Send.
- Charity care applications
- Authorization forms
- Documents requiring e-Signatures
- Patient Intake Forms
Mobile-First, Responsive Design
Nearly 8 in 10 consumers will stop engaging on a website that doesn’t display correctly on their mobile device…think your customers will “pinch and pull” their way to make a payment? Think again!
As of 2023, over 71% of Intelligent Portal payments are made from mobile devices
On mobile devices, our Intelligent Portal feels like an app rather than a website
Today, more than 60% of all payments made through our Intelligent Portal come from mobile devices
Want to know more?
Whether you’re looking to upgrade one part of your payment and collection process or the whole enchilada, we can help!
A 2018 study asked 1000 consumers how they would handle a past due balance (like a hospital bill) if it was more than they could afford to pay in full...
When it Comes to Paying Bills, Patients are Consumers and They Want Options
Collect More by Providing Options
Be Flexible While Maintaining Control
Care For Your Customers and Empower Your Team
Built-In Performance Reports and Conversion Tracking
Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing, collecting, and returning crucial data about your AR portfolio—information you can take action on!
Built-In Performance Reports and Conversion Tracking
Creating a frictionless consumer payment experience is just a part of what makes your Intelligent Portal an invaluable part of your accounts receivable process. It’s not just collecting payments, it’s also storing, collecting, and returning crucial data about your AR portfolio—information you can take action on!
Capture Payment Method at Point of Service
Or, you can invite your patients to add a payment method through our integrated patient portal!
Pay by Text
What could be more convenient than paying a bill with a short text response?
Pay by Text technology is just as convenient as other “contact-less” methods and much more secure!
Once a patient or customer has opted in to text-enabled payments, they can authorize with one simple reply.
