About Us

About Intelligent Contacts

Founded a little over 10 years ago, Intelligent Contacts has grown from a small technology startup to an enterprise-level provider of innovative, hosted contact center communication, billing, and payment software for the healthcare and financial services industries.

We attribute much of our growth and success to our commitment early on to become more than a technology vendor. Instead, our focus remains to be a technology partner fully invested and sensitive to what our clients need to be successful. In other words, “we’re all in together.”

What We Do

We partner with companies in healthcare, A/R management, home services, non-profit (and many other industries) to deliver engaging, frictionless service to their customers—often at the point where communication and payment options converge.

Our solutions deliver the personalized and fully-mobile convenience consumers want by using voice, text, email, social, and chat to interact and pay bills on their own schedule.

Clients are more profitable, customers are more satisfied, and everyone is more productive.

 

We treat our clients as our business partners… our growth reflects their growth. We maintain their trust and loyalty by providing the best tools for revenue recovery in the industry.

Our Technology

 

The Intelligent Contacts suite includes ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording, computer telephony integration (CTI), speech analytics, unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

Intelligent Contacts clients have confidence they can not only meet but exceed the expectations of their customers with no technological hassles, long deployment cycles, or large capital expense. Eliminating the complex, cumbersome, and outdated legacy systems, Intelligent Contacts delivers instant ROI. No waiting, no installation, no headache – just results!

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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