Global Accessibility Awareness Day: Why WCAG 2.2 Standards Matter for Contact Centers and Payment Platforms
This week is Global Accessibility Awareness Day, a time to reflect on how digital accessibility shapes the customer experience. For organizations managing contact centers, payment platforms, and customer self-service workflows, accessibility isn’t just a compliance checkbox. It’s a business imperative. Consider this: 1 in 4 adults have a disability. That’s not a niche audience. That’s […]
Celebrating National Nurses Week: Enhancing Patient Care Through Smarter Communication
A Tribute to Our Healthcare Heroes On May 6-12, we celebrate National Nurses Week, honoring the dedicated professionals who are the backbone of our healthcare system. Nurses provide essential care and unwavering support to patients every day. Yet, despite their crucial role, many healthcare organizations put them in positions that limit their ability to provide […]
How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
5 Ways Collection Agencies Can Help Healthcare During the Pandemic
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.
How Cloud-Based Contact Center Software Can Solve Challenges of a Remote Workforce
As companies assess how well they were able to adapt to the work-from-home mandate caused by the COVID-19 outbreak, a logical place to look would be to an industry that’s already addressed the major challenges of managing a remote workforce—contact centers.
Make a Proactive Billing Strategy Your 2020 Resolution
Billing is the most important part of your business. If you don’t do this process well, you may have difficulty charging for your services. And that may mean that in a few months your accounts will be in the red flag.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
New Patient Study Reveals Fundamental Flaws in Medical Bill Collections Leading to Late Payments and Bad Debt
We asked 675 patients a series of questions about High Deductible Health Plans, the obstacles they face when paying medical bills, and what balances would require them to pay by credit.
Four Ways Consumerism Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
“Patient Engagement” is Not Just a Catchphrase
I’m worried about two very important words losing their meaning due to rampant overuse
in the healthcare industry.
Intelligent IVR for Healthcare
The ability to take payments after normal office hours is a crucial function of an healthcare IVR. However, today’s intelligent IVRs are capable of so much more!
