Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ How Intelligent Statements Track Billing Performance Using Unique Access Codes One of the main features that makes a billing statement “intelligent” is the ability to track and measure what actions a consumer takes after opening...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Key findings in this report come from comprehensive studies into consumer complaints in areas such as credit cards, mortgages, student loans, credit/consumer...
Accounts Receivable Management, Communications, IVR Payments, Payment Solutions, Revenue Cycle
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
Communications, Healthcare Billing, Healthcare Communication, Healthcare News, Text Messaging
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise Follow Follow Follow Follow For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming...
Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
