Communications, Healthcare Billing
HEALTHCARE COMMUNICATION | 10 MIN READ “Patient Engagement” is Not Just a Catchphrase Written by Paul Daniels I’m worried. I’m worried about two very important words losing their meaning due to rampant overuse in the healthcare industry. My concern is...
Communications, Healthcare Billing, Payment Solutions
CONTACT CENTER | 10 MIN READ How the Modern Healthcare IVR is Transforming Patient Experience While Reducing FTE Hours Written by Michael Wise Follow Follow Follow Follow The Days of “Normal Office Hours” are Over There was a time when hospitals could...
Communications, FDCPA & CFPB Compliance, Revenue Cycle
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, Statements and Letters
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Industries that deal with any form of debt collection or consumer billing received good news from the Consumer Financial Protection Bureau (CFPB) appears to give debt collectors...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ How Intelligent Statements Track Billing Performance Using Unique Access Codes One of the main features that makes a billing statement “intelligent” is the ability to track and measure what actions a consumer takes after opening...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
