Communications, Compliance, Data Security, FDCPA & CFPB Compliance, PCI Compliance, Revenue Cycle, TCPA
CONTACT CENTER | 10 MIN READ VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant? Written by Jeff Mains New FCC regulations on robocalls and new TCPA lawsuits have several businesses on high alert. There’s confusion on what...
Communications, FDCPA & CFPB Compliance, Revenue Cycle
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, Statements and Letters
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Industries that deal with any form of debt collection or consumer billing received good news from the Consumer Financial Protection Bureau (CFPB) appears to give debt collectors...
Data Security, FDCPA & CFPB Compliance, Featured, Payment Solutions, TCPA
HIPAA & PCI Compliance | Checklist 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional Written by Michael Wise Written by Michael Wise Follow Follow Follow Follow LabCorp, Quest Diagnostics data breach a wake up call to...
Data Security, General, Statements and Letters
STATEMENTS | 10 MIN READ Top 5 Things to Know When Choosing a Statement Provider Written by Michael Wise Written by Michael Wise Follow Follow Follow Follow As much as we all hear about how the business world is moving away from print to digital communication, rumors...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
