by Michael Wise | Aug 26, 2020 | Accounts Receivable Management, Debt Collection, FDCPA & CFPB Compliance, Featured, No Cost Processing, Online Payments, Payment Solutions, PCI Compliance
FDCPA COMPLIANCE | 10 MIN READ Court Ruling Makes Payment Portals a New Target of FDCPA-Focused Lawsuits Written by Michael Wise * The information in this article is not intended as legal advice, nor should it be taken as such. The compliance solutions mentioned...
by Michael Wise | Apr 9, 2020 | (P2PE) Point-to-Point Encryption, Accounts Receivable Management, Payment Solutions, PCI Compliance
DATA SECURITY & COMPLIANCE | 10 MIN READ What is P2PE? How Point-To-Point Encryption Solves PCI-Compliance Concerns Written by Michael Wise What is Point-To-Point Encryption? P2PE stands for point-to-point encryption, which uses specially-approved...
by Michael Wise | Jan 30, 2020 | Debt Collection, Featured, Healthcare Billing, Healthcare Communication, PCI Compliance, Revenue Cycle
REVENUE CYCLE | 10 MIN READ How Capturing Credit Card on File at Patient Intake Shortens DSO, Reduces Bad Debt, and Cuts AR Costs Written by Michael Wise Drastic Shift in Responsibility to Patients Demands Proactive Accounts Receivable Strategies Bad debt has...
by Michael Wise | Sep 4, 2019 | Accounts Receivable Management, Communications, Compliance, Debt Collection, FDCPA & CFPB Compliance, Regulation F, Statements and Letters
COLLECTIONS & COMMUNICATION | 5 MIN READ How to Write Effective and Compliant Collection Letters: A Checklist In today’s debt collection space, many organizations are focused on new and improved ways of connecting with consumers. While this is a...
by Michael Wise | Jul 23, 2019 | Communications, Compliance, Data Security, FDCPA & CFPB Compliance, PCI Compliance, Revenue Cycle, TCPA
CONTACT CENTER | 10 MIN READ VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant? Written by Jeff Mains New FCC regulations on robocalls and new TCPA lawsuits have several businesses on high alert. There’s confusion on what...
by Michael Wise | Jul 5, 2019 | Communications, FDCPA & CFPB Compliance, Revenue Cycle
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
