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Eight Reasons Your Contact Center Should Be In The Cloud

There’s a very simple reason Forbes projects the global cloud services market to eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying them save time and money. Cloud-based solutions check off all the major boxes—they scale...

EMV And P2PE

In any industry, your customer’s payment information needs to be secure. Many systems used today are unencrypted and at risk of being hacked. PCI, the Payment Card Industry, is a group that sets security standards for card readers and payment processing systems. They...

Using Technology To Process Payments 24/7

One of the top reasons patients call is to make a payment, often at the last minute. Intelligent IVR enables payment directly from any phone. Feature-rich, patient-centered bill payment options can be customized to accept eChecks, credit cards, debit cards, and more....

Intelligent IVR Voice Demo

Intelligent Contacts contracts with top voice talent to provide IVR recordings for our clients in English, Spanish, and many other languages. Preview some of our most popular voice choices below, choose who you like, and ask for them by name. We’ll have them customize...

How Can I Keep My Data Safe?

Data breaches are on the rise and any data handled in-house is at risk. Many of these breaches are caused by malware listening to data as it passes through the system. According to the PCI Security Standards Council (SSC), the only way to block against this malware is...

Intelligent IVR for Healthcare

Virtually all medical facilities large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional paper methods. Intelligent Contacts makes it easy! Intelligent Interactive Voice...

Intelligent PBX and TCPA Compliance

In 1991, the United States Congress passed the Telephone Consumer Protection Act (TCPA) to restrict telephone solicitations including automated dialing systems and prerecorded voice messages to mobile phones. Over the years, the TCPA has expanded, raising additional...

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