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If consumer perception towards used car salesman has led to the creation of an entirely new self-help marketplace, why wouldn’t those same behavioral instincts apply to debt settlement? In fact…read more
There’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their complaints. Nowhere is this truer than in the collections industry, where…read more
The millennial mindset is blurring the lines between customer service and marketing. Smart businesses see the financial impact—both positive and negative—that comes from the quality of the consumer experience.read more
Considering how important technology, big data, and online security have become to every company’s bottom line, why do CIO changes happening so frequently? How does a CIO break the five-year cycle, move the needle quicker, and move from the pit crew to the driver’s seat?read more
One of the often overlooked results of wrong party contacts is the impact it has on your best agents—the ones who clearly have a gift to do a difficult job. These are your stars. They handle difficult calls with maturity and class.read more
There’s a very simple reason Forbes projects the global cloud services market to eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying them save time and money.read more
In any industry, your customer’s payment information needs to be secure. Many systems used today are unencrypted and at risk of being hacked. PCI, the Payment Card Industry, is a group that sets security standards for card readers and payment processing systems. They...read more
One of the top reasons patients call is to make a payment, often at the last minute. Intelligent IVR enables payment directly from any phone. Feature-rich, patient-centered bill payment options can be customized to accept eChecks, credit cards, debit cards, and more....read more
Intelligent Contacts contracts with top voice talent to provide IVR recordings for our clients in English, Spanish, and many other languages. Preview some of our most popular voice choices below, choose who you like, and ask for them by name. We’ll have them customize...read more
Data breaches are on the rise and any data handled in-house is at risk. Many of these breaches are caused by malware listening to data as it passes through the system. According to the PCI Security Standards Council (SSC), the only way to block against this malware is...read more