Michael Wise
Enjoying this article?
Share it with the world!
Speech analytics tools have been around for a while. If you were an early adopter, you probably have not-so-fond memories of(or maybe you're still dealing with) garbled transcriptions, clumsy manual workflows, and reporting that only gave you a list of problems with no way to solve them.
You might have even given up, and we wouldn’t blame you. Your team needs something better than that.
Just like you’re not using AOL and a dial-up connection to surf the web anymore (and probably not saying “surf the web” either), technology has gotten better.
Artificial intelligence is a buzzword these days, but for anyone working in consumer finance – including collections, lending and borrowing, auto finance, and healthcare RCM – AI has turned those old-fashioned speech analytics tools into something that can actually benefit your team and boost revenue while you’re at it.
When speech analytics first launched, you heard a lot of promises about how it would transform your business: Reduced headcount! No dedicated IT! Voice recognition transcriptions! Hands-off agent improvement! We know your business!
And then….you hit reality. Speech analytics failed you again and again:
Like we said, we don’t blame you for giving up.
Here’s Prodigal’s Marc Cataldo talking about how speech analytics is a great fire alarm…and a terrible first responder.
Lots of speech analytics companies are still trying to be…well, speech analytics companies (seeing them leading with that term is your first warning), and to cover every industry they possibly can.
At Prodigal, we jumped at the chance to be helpful instead.
Instead of doubling down on old-fashioned speech analytics, we committed to using AI to create a tool that would analyze and learn from conversations.
And instead of trying to be everything to everyone, we devoted ourselves to consumer finance. That’s what makes our AI so good – we made it an expert in what you do so we can help you get even better.
Here's Marc again on why our vertical focus on all things borrowing and lending makes things better for you.
Take a look at our guide: 10 Questions for your speech analytics RFP.
Download this guide: 10 Questions for your speech analytics RFP.
[dsm_button button_one_text=”CONTACT US” button_one_url=”https://intelligentcontactsbiz.leadpages.co/serve-leadbox/pLnwTESfbbDmBZHPi6UXvH” button_two_text=”SCHEDULE A DEMO” button_two_url=”https://intelligentcontactsbiz.leadpages.co/serve-leadbox/jUAYcxeKzW4Qep4dJqVA88″ button_alignment=”center” admin_label=”Contact Us | Schedule a Demo Buttons” _builder_version=”4.21.0″ _module_preset=”default” custom_button_one=”on” button_one_text_size=”15px” button_one_text_color=”#ffffff” button_one_bg_color=”#56C6E8″ button_one_border_width=”2px” button_one_border_color=”RGBA(255,255,255,0)” button_one_border_radius=”0px” button_one_letter_spacing=”1px” button_one_font=”Open Sans|600|||||||” button_one_custom_margin=”||30px||false|false” button_one_custom_padding=”5px|28px|5px|28px|true|true” custom_button_two=”on” button_two_text_size=”15px” button_two_text_color=”#ffffff” button_two_bg_color=”#74C04F” button_two_font=”Open Sans|600|||||||” button_two_custom_margin=”|||5px|false|false” button_two_custom_padding=”8px|12px|8px|15px|true|false” background_layout=”dark” animation_style=”flip” global_colors_info=”{}”][/dsm_button]
Evaluating speech analytics solutions? These 10 questions should help you narrow it down so you can make a decision.
Is your company missing its' revenue numbers and you have no idea why? Well-defined KPIs allow owners to measure and track the underlying operational objectives critical to business success.
Whether you're looking to add AI or machine learning into your billing process or just want to increase collection efficiency overall through automation and digital communication, we can help!
Get instant access and explore the platform at your own pace
