by Dayanne Rojas | Feb 3, 2026 | Accounts Receivable Management, AI & Agentic Systems, AI and Machine Learning, Analytics, Communications, Contact Center Solutions, General, Omnichannel, Statements and Letters, Text Messaging
How Virtual Negotiation Increases Payment Rates: The Psychology Behind Letting Customers Set Their Own Terms There's a counterintuitive truth about collecting money that most organizations still haven't figured out: The fastest way to get paid is to let customers...
by Dayanne Rojas | Jan 27, 2026 | Accounts Receivable Management, AI & Agentic Systems, AI and Machine Learning, Analytics, Communications, Contact Center Solutions, General, Omnichannel, Statements and Letters, Text Messaging
5 Ways AI Agents Are Quietly Revolutionizing Client Satisfaction (And Why Your Customers Actually Prefer Them) Something fundamental is shifting in contact centers, and it's happening quietly beneath the surface of the usual AI hype cycle. Clients aren't just...
by Dayanne Rojas | Jan 19, 2026 | AI & Agentic Systems, Communications, Contact Center Solutions, Featured, General, Omnichannel, Payment Solutions, Statements and Letters
What's Actually Next for AI in Contact Centers: Beyond the Hype The conversation about AI in contact centers has shifted from “should we?” to “how fast can we?” But here's what most analyses miss: the real competitive advantage isn't coming...
by Michael Wise | Aug 9, 2022 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Key Takeaways From ACA’s 2022 Convention & Expo Many of the initial Regulation F hurdles have been overcome, but everyone seems to be asking…”what now?” Many of the initial Regulation F compliance hurdles have been...
by Michael Wise | Feb 11, 2022 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ What is Stealth Messaging or Ringless Voicemail Drops? Stealth messaging, or ringless voicemail drops, is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This...
by Michael Wise | Feb 9, 2022 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, IVR Payments, Online Payments, Payment Portals, Statements and Letters
STATEMENTS | 10 MIN READ Leveraging Self-Service, Convenience, and Automation to Maximize Collections Have you been considering adding a self-service portal to your business, but just aren’t sure where to start? Self-service, or digital collections, has moved...
