by Michael Wise | Jul 8, 2019 | Communications, Healthcare Billing, Payment Solutions
CONTACT CENTER | 10 MIN READ How the Modern Healthcare IVR is Transforming Patient Experience While Reducing FTE Hours Written by Michael Wise Follow Follow Follow Follow The Days of “Normal Office Hours” are Over There was a time when hospitals could...
by Michael Wise | Jul 3, 2019 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, Statements and Letters
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Industries that deal with any form of debt collection or consumer billing received good news from the Consumer Financial Protection Bureau (CFPB) appears to give debt collectors...
by Michael Wise | Jun 18, 2019 | Data Security, FDCPA & CFPB Compliance, Featured, Payment Solutions, TCPA
HIPAA & PCI Compliance | Checklist 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional Written by Michael Wise Written by Michael Wise Follow Follow Follow Follow LabCorp, Quest Diagnostics data breach a wake up call to...
by Michael Wise | May 9, 2019 | Accounts Receivable Management, Healthcare Billing, Payment Solutions
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Apr 24, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
by Michael Wise | Apr 9, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Key findings in this report come from comprehensive studies into consumer complaints in areas such as credit cards, mortgages, student loans, credit/consumer...
