COMPLIANCE | 10 MIN READ
Report Shows Top Consumer Complaints in Debt Collections
Written by Scott Murray
Although “contact was made” might be technically true, it doesn’t answer some of the most important questions needed to measure and improve the intentions of the campaign. Call results need to be more than an efficient way for the agent to wrap the call and move to another. It needs to contain enough details to automate next steps, evaluate the agent and the campaign messaging, and fulfill your clients’ SLA.
Contact centers should address these problems through improvements in compliance, communication and management, as well as placing a renewed focus on Right Party Contacts and payment options.
2018 Annual ReportThe first step to improving results with consumers is to know which tactics aren’t working. Download the full report here.
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