by Michael Wise | Jul 26, 2019 | Communications, Healthcare Billing, Healthcare Communication, Healthcare News, Payment Solutions
HEALTHCARE COMMUNICATION | 10 MIN READ Four Ways Consumerization Could Be Hurting Your Medical Practice Right Now Think about a restaurant that you like. It doesn’t have to be a top favorite, just one that you visit when the mood strikes. Now let me...
by Michael Wise | Jul 23, 2019 | Communications, Compliance, Data Security, FDCPA & CFPB Compliance, PCI Compliance, Revenue Cycle, TCPA
CONTACT CENTER | 10 MIN READ VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant? Written by Jeff Mains New FCC regulations on robocalls and new TCPA lawsuits have several businesses on high alert. There’s confusion on what...
by Michael Wise | Jul 18, 2019 | Communications, Healthcare Billing
HEALTHCARE COMMUNICATION | 10 MIN READ “Patient Engagement” is Not Just a Catchphrase Written by Paul Daniels I’m worried. I’m worried about two very important words losing their meaning due to rampant overuse in the healthcare industry. My concern is...
by Michael Wise | Jul 8, 2019 | Communications, Healthcare Billing, Payment Solutions
CONTACT CENTER | 10 MIN READ How the Modern Healthcare IVR is Transforming Patient Experience While Reducing FTE Hours Written by Michael Wise Follow Follow Follow Follow The Days of “Normal Office Hours” are Over There was a time when hospitals could...
by Michael Wise | Jul 5, 2019 | Communications, FDCPA & CFPB Compliance, Revenue Cycle
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
by Michael Wise | Jul 3, 2019 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, Statements and Letters
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Industries that deal with any form of debt collection or consumer billing received good news from the Consumer Financial Protection Bureau (CFPB) appears to give debt collectors...
