by Michael Wise | Dec 30, 2022 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
OMNICHANNEL | 5 MIN READ What An Omnichannel Collection Approach Looks Like When it comes to accounts receivable management, what does an omnichannel collections strategy look like? While phone calls and letters remain the most common methods for contacting and...
by Michael Wise | Dec 21, 2022 | Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What is a Predictive Dialer? What is a predictive dialer? A predictive dialer is a computerized system used by call centers to automatically dial telephone numbers and connect calls to available agents. The dialer uses an algorithm to...
by Michael Wise | Jun 24, 2022 | Accounts Receivable Management, Analytics, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured, Healthcare Communication
STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
by Michael Wise | Mar 15, 2022 | Accounts Receivable Management, Contact Center Solutions, Debt Collection, Digital Collections, Intelligent Contacts News, Online Payments, Payment Portals, Payment Solutions, Regulation F, Text Messaging
NEWS | 10 MIN READ Intelligent Contacts Presents 2022 Contact Center Updates at AccountsRecovery Demo Day PLANO, TX—Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries,...
by Michael Wise | Feb 4, 2020 | Accounts Receivable Management, Communications, Debt Collection, Healthcare Billing, Online Payments, Revenue Cycle, Statements and Letters, Text Messaging
BILLING & PAYMENTS | 5 MIN READ Make a Proactive Billing Strategy Your 2020 Resolution Written by Michael Wise Accounts receivable plays a crucial role in the long-term success of most businesses, yet few organizations take a hard look at their billing processes....
by Michael Wise | Jan 3, 2019 | Communications, Healthcare Billing, Healthcare Communication, Healthcare News, Text Messaging
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise Follow Follow Follow Follow For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming...
