What An Omnichannel Collection Approach Looks Like
While phone calls and letters remain the most common methods for contacting and collecting on past due accounts, changing consumer behaviors are requiring businesses to adopt a more omnichannel approach that includes email, text messages, or even a web chat.
What is a Predictive Dialer?
Predictive dialers are a powerful tool for call centers that want to maximize agent productivity using powerful, AI-driven auto dialing technology.
How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk
Self-service, or digital collections, has moved beyond just a set of buzzwords in the ARM industry to become a major shift in operational strategy. High employee turnover and a difficult labor market has also forced many businesses to approach collections differently.
Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day
Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery’s Demo Day.
Make a Proactive Billing Strategy Your 2020 Resolution
Billing is the most important part of your business. If you don’t do this process well, you may have difficulty charging for your services. And that may mean that in a few months your accounts will be in the red flag.
Five Different Studies Reveal Text Messaging Improves Patient Experience and Outcomes
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise twitterfacebookyoutubelinkedin For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming appointment might seem like standard operating procedure. However, the vast majority of healthcare providers […]
New Study Reveals Old Collection Methods Aren’t Working
We asked 1,000 consumers about how a business could not only reach them, but get them to pay the money they genuinely owe. Their answers were surprising, and suggest some necessary shifts in strategy that could keep accounts from reaching that 30-day delinquency mark, or shorten the time it takes to collect on those already past.
15 Text Messaging Statistics Every Business Should Know
There is an evolution taking place in communication. Businesses love to track their customers by requiring them to login with a username and password for even the simplest interaction. Anyone over the age of 25 probably knows what it feels like to have over 100 online accounts.
5 Ways to Improve Patient Experience Through Text Messaging
Let’s face it, compared to other industries, healthcare adapts slowly to change. There might not be a clearer example of this reluctance to adapt than how healthcare has neglected to engage patients through text messaging.
