What is a predictive dialer?

A predictive dialer is a computerized system used by call centers to automatically dial telephone numbers and connect calls to available agents. The dialer uses an algorithm to predict when an agent will be available to take the next call, based on factors such as the number of active calls, the average duration of calls, and the number of available agents.

This allows contact centers to make more efficient use of their resources and increase the number of calls that can be handled per agent.

What’s the difference between an auto dialer and a predictive dialer?

Predictive dialers are a powerful tool for call centers that want to maximize their agents’ productivity. This revolutionary system works by calling multiple numbers at once and connecting the answered calls directly to an agent, eliminating wasted time from unanswered calls. Unlike regular auto-dialers, predictive dialing uses sophisticated algorithms to determine how many leads can be called simultaneously—ensuring maximum talk time with customers.

With Intelligent Contacts’ predictive algorithm, your business can unlock untapped potential for increased right party contacts. Contact centers utilizing outbound dialers have seen an incredible 2X to 4X spike in connection rates since implementation! Put the power of prediction and automation into action today – you won’t be disappointed with these results.

A predictive dialer is essentially an auto dialer made intelligent through machine learning and a combination of mathematical algorithms that drive outbound calls. The Intelligent Contact’s predictive dialer uses a number of predictive algorithms in its’ Predictive Dialer software. In short, these algorithms transform auto dialing from a blunt force object into a precision instrument.