by Michael Wise | Jul 23, 2019 | Communications, Compliance, Data Security, FDCPA & CFPB Compliance, PCI Compliance, Revenue Cycle, TCPA
CONTACT CENTER | 10 MIN READ VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant? Written by Jeff Mains New FCC regulations on robocalls and new TCPA lawsuits have several businesses on high alert. There’s confusion on what...
by Michael Wise | Nov 12, 2018 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
by Michael Wise | Oct 17, 2018 | Accounts Receivable Management, Analytics, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
What is Speech Analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to improve call quality and performance. The most...
by Michael Wise | Sep 21, 2017 | (P2PE) Point-to-Point Encryption, Intelligent Contacts News, PCI Compliance
Intelligent Contacts Partners With Bluefin for P2PE ATLANTA, GA – Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent...
