VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
How to Recognize Hidden Compliance Landmines in Your Contact Center
Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden dangers underneath them. These are landmines, and merely stepping on one could result in a cataclysmic disaster for your organization. For example, you […]
How Speech Analytics is Creating Fully-Compliant and Highly-Effective Contact Centers
<script src="//static.leadpages.net/leadboxes/current/embed.js" async defer></script> CONTACT CENTER | 10 MIN READ How Speech Analytics Creates Fully-Compliant and Highly-Effective Contact Centers Written by Michael Wise twitterfacebookyoutubelinkedin What is speech analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to […]
Intelligent Contacts Partners With Bluefin for P2PE
ATLANTA, GA – Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent Contacts have announced the availability of Bluefin’s Decryptx™ PCI-validated Point-to-Point Encryption (P2PE) Solution for Intelligent Contacts clients. PCI-validated P2PE secures card transactions by encrypting all data within a PCI-approved […]
