by Michael Wise | Nov 9, 2018 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Why Technology Might Be Worthless in Your Contact Center ARE YOU GETTING THE MOST OUT OF YOUR TECH? In today’s world, businesses need new technologies to effectively connect with consumers and their devices. Modern technology is helping leaders manage their workforce...
by Michael Wise | Oct 17, 2018 | Accounts Receivable Management, Analytics, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
What is Speech Analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to improve call quality and performance. The most...
by Michael Wise | Sep 11, 2018 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Healthcare Billing, Online Payments, Payment Solutions, Statements and Letters, Text Messaging
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
by Michael Wise | Feb 7, 2018 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions
8 Reasons You Should Be In the Cloud Cloud services are growing... with or without you.There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying...
by Jessica Mains | Dec 8, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Live Negotiations Aren't Comfortable If you’ve ever purchased a vehicle from a used car dealership before, chances are you remember the salesperson. You may also remember a point in the sales experience where the excitement of shopping had ended, and the...
by Jessica Mains | Nov 21, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
5 Things Creditors and Collections Agents Should Know About the People They Call Your Clients and DebtThere’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their...
