by Michael Wise | Nov 29, 2018 | Accounts Receivable Management, Healthcare Billing
HIMSS19 Takeaways: 2019 Appears to be the Year Healthcare Providers Take Consumerism Seriously 2019 Might Be the Year Healthcare Providers Finally Take Consumerism SeriouslyWe arrived at the #HIMSS19 Conference in Orlando excited to be first-time exhibitors. Our...
by Michael Wise | Nov 12, 2018 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
by Michael Wise | Nov 9, 2018 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Why Technology Might Be Worthless in Your Contact Center ARE YOU GETTING THE MOST OUT OF YOUR TECH? In today’s world, businesses need new technologies to effectively connect with consumers and their devices. Modern technology is helping leaders manage their workforce...
by Michael Wise | Oct 17, 2018 | Accounts Receivable Management, Analytics, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
What is Speech Analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to improve call quality and performance. The most...
by Michael Wise | Sep 11, 2018 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Healthcare Billing, Online Payments, Payment Solutions, Statements and Letters, Text Messaging
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
by Michael Wise | Feb 7, 2018 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions
8 Reasons You Should Be In the Cloud Cloud services are growing... with or without you.There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying...
