by Michael Wise | May 9, 2019 | Accounts Receivable Management, Healthcare Billing, Payment Solutions
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Apr 24, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
by Michael Wise | Apr 9, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Key findings in this report come from comprehensive studies into consumer complaints in areas such as credit cards, mortgages, student loans, credit/consumer...
by Michael Wise | Mar 29, 2019 | Accounts Receivable Management, Communications, IVR Payments, Payment Solutions, Revenue Cycle
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Nov 29, 2018 | Accounts Receivable Management, Healthcare Billing
HIMSS19 Takeaways: 2019 Appears to be the Year Healthcare Providers Take Consumerism Seriously 2019 Might Be the Year Healthcare Providers Finally Take Consumerism SeriouslyWe arrived at the #HIMSS19 Conference in Orlando excited to be first-time exhibitors. Our...
by Michael Wise | Nov 12, 2018 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
