Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Why Technology Might Be Worthless in Your Contact Center ARE YOU GETTING THE MOST OUT OF YOUR TECH? In today’s world, businesses need new technologies to effectively connect with consumers and their devices. Modern technology is helping leaders manage their workforce...
Accounts Receivable Management, Analytics, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
What is Speech Analytics? Speech analytics is a technology that processes and uploads contact center call recordings to a web interface that transcribes, scans and evaluates conversations between consumers and agents to improve call quality and performance. The most...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Healthcare Billing, Online Payments, Payment Solutions, Statements and Letters, Text Messaging
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions
8 Reasons You Should Be In the Cloud Cloud services are growing... with or without you.There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying...
Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Live Negotiations Aren't Comfortable If you’ve ever purchased a vehicle from a used car dealership before, chances are you remember the salesperson. You may also remember a point in the sales experience where the excitement of shopping had ended, and the...
