by Michael Wise | Jun 24, 2019 | Healthcare Billing, Healthcare Communication, Healthcare News, Revenue Cycle, Statements and Letters
STATEMENTS | 10 MIN READ 2019: The Year Healthcare Providers Finally Start Taking Consumerism Seriously Written by Michael Wise Written by Michael Wise Follow Follow Follow Follow We arrived at the #HIMSS19 Conference in Orlando excited to be first-time exhibitors. ...
by Michael Wise | May 9, 2019 | Accounts Receivable Management, Healthcare Billing, Payment Solutions
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Apr 24, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
by Michael Wise | Apr 9, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Key findings in this report come from comprehensive studies into consumer complaints in areas such as credit cards, mortgages, student loans, credit/consumer...
by Michael Wise | Mar 29, 2019 | Accounts Receivable Management, Communications, IVR Payments, Payment Solutions, Revenue Cycle
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Jan 3, 2019 | Communications, Healthcare Billing, Healthcare Communication, Healthcare News, Text Messaging
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise Follow Follow Follow Follow For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming...
