by Michael Wise | Jul 5, 2019 | Communications, FDCPA & CFPB Compliance, Revenue Cycle
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
by Michael Wise | Jul 3, 2019 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, Statements and Letters
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Industries that deal with any form of debt collection or consumer billing received good news from the Consumer Financial Protection Bureau (CFPB) appears to give debt collectors...
by Michael Wise | Jun 18, 2019 | Data Security, FDCPA & CFPB Compliance, Featured, Payment Solutions, TCPA
HIPAA & PCI Compliance | Checklist 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional Written by Michael Wise Written by Michael Wise Follow Follow Follow Follow LabCorp, Quest Diagnostics data breach a wake up call to...
by Michael Wise | Apr 24, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
by Michael Wise | Apr 9, 2019 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions, Revenue Cycle, TCPA
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Key findings in this report come from comprehensive studies into consumer complaints in areas such as credit cards, mortgages, student loans, credit/consumer...
by Michael Wise | Nov 12, 2018 | Accounts Receivable Management, Communications, Debt Collection, FDCPA & CFPB Compliance, PCI Compliance
How to Recognize Hidden Compliance Landmines in Your Contact Center Your accounts receivable and revenue cycle management teams work hard to prepare for the challenges their contact centers face every day. However, some of the more substantial risks have hidden...
