by Dayanne Rojas | Feb 3, 2026 | Accounts Receivable Management, AI & Agentic Systems, AI and Machine Learning, Analytics, Communications, Contact Center Solutions, General, Omnichannel, Statements and Letters, Text Messaging
How Virtual Negotiation Increases Payment Rates: The Psychology Behind Letting Customers Set Their Own Terms There's a counterintuitive truth about collecting money that most organizations still haven't figured out: The fastest way to get paid is to let customers...
by Dayanne Rojas | Jan 27, 2026 | Accounts Receivable Management, AI & Agentic Systems, AI and Machine Learning, Analytics, Communications, Contact Center Solutions, General, Omnichannel, Statements and Letters, Text Messaging
5 Ways AI Agents Are Quietly Revolutionizing Client Satisfaction (And Why Your Customers Actually Prefer Them) Something fundamental is shifting in contact centers, and it's happening quietly beneath the surface of the usual AI hype cycle. Clients aren't just...
by Michael Wise | Mar 15, 2022 | Accounts Receivable Management, Contact Center Solutions, Debt Collection, Digital Collections, Intelligent Contacts News, Online Payments, Payment Portals, Payment Solutions, Regulation F, Text Messaging
NEWS | 10 MIN READ Intelligent Contacts Presents 2022 Contact Center Updates at AccountsRecovery Demo Day PLANO, TX—Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries,...
by Michael Wise | Feb 4, 2020 | Accounts Receivable Management, Communications, Debt Collection, Healthcare Billing, Online Payments, Revenue Cycle, Statements and Letters, Text Messaging
BILLING & PAYMENTS | 5 MIN READ Make a Proactive Billing Strategy Your 2020 Resolution Written by Michael Wise Accounts receivable plays a crucial role in the long-term success of most businesses, yet few organizations take a hard look at their billing processes....
by Michael Wise | Jan 3, 2019 | Communications, Healthcare Billing, Healthcare Communication, Healthcare News, Text Messaging
PATIENT ENGAGEMENT | 10 MIN READ 5 Different Studies Reveal How Text Messaging Improves Patient Experience and Outcomes Written by Michael Wise Follow Follow Follow Follow For many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming...
by Michael Wise | Sep 11, 2018 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Healthcare Billing, Online Payments, Payment Solutions, Statements and Letters, Text Messaging
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
