by Jessica Mains | Nov 21, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
5 Things Creditors and Collections Agents Should Know About the People They Call Your Clients and DebtThere’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their...
by Jessica Mains | Nov 10, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
CONTACT CENTER | 10 MIN READ With Millennials, Customer Service Is Your Greatest Marketing Tool Written by Michael Wise Follow Follow Follow Follow It’s All About the Experience Regardless of which industry you’re in, your interaction with consumers...
by Jessica Mains | Oct 6, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Why CIOs Are Scapegoats And Not Heroes The Lifecycle of a CIOAccording to a recent Korn Ferry report on C-level job tenure, CIOs have average job tenure of 4.1 years. In comparison, CEOs remain in their position almost twice as long, at eight years on average. Those...
by Michael Wise | Sep 21, 2017 | (P2PE) Point-to-Point Encryption, Intelligent Contacts News, PCI Compliance
Intelligent Contacts Partners With Bluefin for P2PE ATLANTA, GA – Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent...
by Jessica Mains | Sep 6, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Reaching Debt Recovery Goals Often Means Letting Your Stars Be Stars Finding Your StarsFor decades the ARM industry has been willing to accept that the majority of their agents’ outbound calls each day will reach recording machines, voicemail inboxes, or simply the...
by Joshua Mains | Aug 11, 2016 | (P2PE) Point-to-Point Encryption, Data Security, Payment Solutions
EMV And P2PE Why is security important?In any industry, your customer’s payment information needs to be secure. Many systems used today are unencrypted and at risk of being hacked. PCI, the Payment Card Industry, is a group that sets security standards for card...
