by Jessica Mains | Nov 21, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
5 Things Creditors and Collections Agents Should Know About the People They Call Your Clients and DebtThere’s an adage that says consumers who are satisfied with their experience move on with their lives, but those who are dissatisfied take time to voice their...
by Jessica Mains | Nov 10, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
CONTACT CENTER | 10 MIN READ With Millennials, Customer Service Is Your Greatest Marketing Tool Written by Michael Wise Follow Follow Follow Follow It’s All About the Experience Regardless of which industry you’re in, your interaction with consumers...
by Jessica Mains | Oct 6, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Why CIOs Are Scapegoats And Not Heroes The Lifecycle of a CIOAccording to a recent Korn Ferry report on C-level job tenure, CIOs have average job tenure of 4.1 years. In comparison, CEOs remain in their position almost twice as long, at eight years on average. Those...
by Jessica Mains | Sep 6, 2017 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance
Reaching Debt Recovery Goals Often Means Letting Your Stars Be Stars Finding Your StarsFor decades the ARM industry has been willing to accept that the majority of their agents’ outbound calls each day will reach recording machines, voicemail inboxes, or simply the...
by Michael Wise | Jul 8, 2016 | Communications, FDCPA & CFPB Compliance
COMPLIANCE | 5 MIN READ How Intelligent PBX Keeps Auto Dialing Capabilities 100% TCPA Compliant Written by Michael Wise Follow Follow Follow Follow What is TCPA? In 1991, the United States Congress passed the Telephone Consumer Protection Act (TCPA) to restrict...
