by Michael Wise | Sep 25, 2023 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
WORKFORCE MGMT | 1 HOUR VIDEO How to Determine Agent Staffing Needs Using Data, Predictive Modeling, and KPIs As contact centers become increasingly omni-channel in how they interact with customers, the old ways of determining how many agents are needed on a given day...
by Michael Wise | Sep 20, 2023 | Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ Predictive Dialing vs. Manual Dialing in Contact Centers: A Deep Dive into ROI In today’s fast-paced business world, efficiency and productivity are paramount. Contact centers, which serve as the frontline for customer...
by Michael Wise | Sep 15, 2023 | Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
GUEST POST | Prodigal How AI is Revolutionizing What You Can Learn From Your Calls Speech analytics tools have been around for a while. If you were an early adopter, you probably have not-so-fond memories of(or maybe you’re still dealing with) garbled...
by Michael Wise | Aug 22, 2023 | Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
AI IN DEBT COLLECTION | PART 1 How to Use AI to Structure and Analyze Omni-Channel Communications Step 1 Gathering Messages When people talk to your company through calls, texts, chats, or emails, those messages are collected and stored some place. The first step in...
by Michael Wise | Mar 13, 2023 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What’s Driving the Shift to Digital Debt Collection What’s driving the growing shift towards digital debt collection? There’s likely a number of contributing factors depending on who you ask and what specific business lines that...
by Michael Wise | Mar 7, 2023 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured, TCPA
OUTBOUND SOLUTIONS | 10 MIN READ Top 5 Features of the Best Outbound Call Center Solutions of 2023 In the modern business world, making outbound calls efficiently and effectively at scale is crucial for the success of a company. Whether in healthcare, debt collection,...
