Make a Proactive Billing Strategy Your 2020 Resolution
Billing is the most important part of your business. If you don’t do this process well, you may have difficulty charging for your services. And that may mean that in a few months your accounts will be in the red flag.
10 Tips That Will Make Your Customers Happy to Pay You
In the world of B2B, it is particularly important to maintain trust between employees, which requires good business relationships.
The Expert-Backed Checklist on Compliant and Compelling Collection Letters
We take communication and compliance very seriously. That’s why we turned comments from a recent expert webinar into this collection letter checklist.
Four Ways Consumerism Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
“Patient Engagement” is Not Just a Catchphrase
I’m worried about two very important words losing their meaning due to rampant overuse
in the healthcare industry.
Intelligent IVR for Healthcare
The ability to take payments after normal office hours is a crucial function of an healthcare IVR. However, today’s intelligent IVRs are capable of so much more!
How to Improve Contact Center Performance By Optimizing Call Results
A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that
Don’t Make the Fair Debt Collection Practices Act UNFAIR
A group of senators have sent a letter to the Consumer Financial Protection Bureau about the Fair Debt Collection Practices Act. Their concerns should also be your concerns.
How Intelligent Statements Track Billing Performance Using Unique Log In Codes
Unique Access Codes are auto-generated alphanumeric number sets that payers can use to reference their account when calling in, or enter instead of their account number when logging into a payment portal.
The Debt Sophistication Dilemma That Can Become a FDCPA Compliance Nightmare
Midland Credit Management has a whole new understanding of the term, “least sophisticated debtor” when it comes to their collection letters.
Report Shows Top Consumer Complaints in Debt Collections
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Revenue cycle management and accounts receivable departments should familiarize themselves with insights from 81,500 complaints highlighted in the debt collection complaint data.
