Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ Best Practices in Improving Right Party Contact Rates? What is a Right Party Contact? The right party contact rate is the percentage of calls that are successfully connected to the intended recipient. In the world of call centers,...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What’s the difference between an auto dialer vs. a predictive dialer? What’s the difference between an auto dialer and a predictive dialer software? The auto dialer vs. predictive dialer conversation can be a bit confusing...
Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
OMNICHANNEL | 5 MIN READ What An Omnichannel Collection Approach Looks Like When it comes to accounts receivable management, what does an omnichannel collections strategy look like? While phone calls and letters remain the most common methods for contacting and...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What is a Predictive Dialer? What is a predictive dialer? A predictive dialer is a computerized system used by call centers to automatically dial telephone numbers and connect calls to available agents. The dialer uses an algorithm to...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Key Takeaways From ACA’s 2022 Convention & Expo Many of the initial Regulation F hurdles have been overcome, but everyone seems to be asking…”what now?” Many of the initial Regulation F compliance hurdles have been...
Accounts Receivable Management, Analytics, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured, Healthcare Communication
STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
