by Michael Wise | Mar 29, 2019 | Accounts Receivable Management, Communications, IVR Payments, Payment Solutions, Revenue Cycle
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
by Michael Wise | Sep 11, 2018 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, FDCPA & CFPB Compliance, Healthcare Billing, Online Payments, Payment Solutions, Statements and Letters, Text Messaging
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
by Michael Wise | Feb 7, 2018 | Accounts Receivable Management, Communications, FDCPA & CFPB Compliance, Payment Solutions
8 Reasons You Should Be In the Cloud Cloud services are growing... with or without you.There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying...
by Michael Wise | Feb 1, 2018 | Communications, Healthcare Communication, Payment Solutions, Text Messaging
CONTACT CENTER | 10 MIN READ 15 Text Messaging Statistics Every Business Should Know Written by Michael Wise Follow Follow Follow Follow Text for business: A new era has begun. There is an evolution taking place in communication. Businesses love to track their...
by Joshua Mains | Aug 11, 2016 | (P2PE) Point-to-Point Encryption, Data Security, Payment Solutions
EMV And P2PE Why is security important?In any industry, your customer’s payment information needs to be secure. Many systems used today are unencrypted and at risk of being hacked. PCI, the Payment Card Industry, is a group that sets security standards for card...
by Joshua Mains | Jul 20, 2016 | Payment Solutions
Using Technology To Process Payments 24/7 Payments for the customer.One of the top reasons patients call is to make a payment, often at the last minute. Intelligent IVR enables payment directly from any phone. Feature-rich, patient-centered bill payment options can be...
