Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured, TCPA
OUTBOUND SOLUTIONS | 10 MIN READ Top 5 Features of the Best Outbound Call Center Solutions of 2023 In the modern business world, making outbound calls efficiently and effectively at scale is crucial for the success of a company. Whether in healthcare, debt collection,...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ Best Practices in Improving Right Party Contact Rates? What is a Right Party Contact? The right party contact rate is the percentage of calls that are successfully connected to the intended recipient. In the world of call centers,...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What’s the difference between an auto dialer vs. a predictive dialer? What’s the difference between an auto dialer and a predictive dialer software? The auto dialer vs. predictive dialer conversation can be a bit confusing...
Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
OMNICHANNEL | 5 MIN READ What An Omnichannel Collection Approach Looks Like When it comes to accounts receivable management, what does an omnichannel collections strategy look like? While phone calls and letters remain the most common methods for contacting and...
Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What is a Predictive Dialer? What is a predictive dialer? A predictive dialer is a computerized system used by call centers to automatically dial telephone numbers and connect calls to available agents. The dialer uses an algorithm to...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Key Takeaways From ACA’s 2022 Convention & Expo Many of the initial Regulation F hurdles have been overcome, but everyone seems to be asking…”what now?” Many of the initial Regulation F compliance hurdles have been...
