Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ What is a Predictive Dialer? What is a predictive dialer? A predictive dialer is a computerized system used by call centers to automatically dial telephone numbers and connect calls to available agents. The dialer uses an algorithm to...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Key Takeaways From ACA’s 2022 Convention & Expo Many of the initial Regulation F hurdles have been overcome, but everyone seems to be asking…”what now?” Many of the initial Regulation F compliance hurdles have been...
Accounts Receivable Management, Analytics, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured, Healthcare Communication
STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Your Updated 2022 Tax Season Collection Strategy Playbook Tax season is here, and that means it’s time to fine-tune your collection strategy. Collection agencies and debt buyers are well aware that during this 8-10 week window, consumers...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ What is Stealth Messaging or Ringless Voicemail Drops? Stealth messaging, or ringless voicemail drops, is a technology that bypasses a consumer’s mobile phone device to place a recorded audio message directly in their voicemail inbox. This...
Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, IVR Payments, Online Payments, Payment Portals, Statements and Letters
STATEMENTS | 10 MIN READ Leveraging Self-Service, Convenience, and Automation to Maximize Collections Have you been considering adding a self-service portal to your business, but just aren’t sure where to start? Self-service, or digital collections, has moved...
