by Michael Wise | Nov 15, 2024 | Accounts Receivable Management, Communications, Contact Center Solutions, Digital Collections, Featured
Creating Accurate Propensity to Pay Models Using Real-Time Engagement Data In this series, we’ll dive into how our Intelligent Contact & Payment Center platform can provide the crucial consumer data needed to create personalized and effective communication and...
by Michael Wise | Oct 14, 2024 | Accounts Receivable Management, Communications, Contact Center Solutions, Digital Collections, Featured
Closing the Revenue Cycle Loop Thru Omnichannel Payment Journey Personas What does an Omnichannel Contact & Payment Strategy Look Like? Omnichannel strategies refer to engaging with customers through multiple integrated channels such as voice, SMS, email, chat,...
by Michael Wise | Apr 20, 2023 | Accounts Receivable Management, Debt Collection, Digital Collections, Featured, Online Payments
DIGITAL DEBT COLLECTIONS | 10 MIN READ Digital Collections: How to Run Email Campaigns That Get Results Email campaigns are an extremely efficient and cost-effective way to deliver a message to a large list of contacts immediately and all-at-once. However, many...
by Michael Wise | Apr 12, 2023 | Accounts Receivable Management, Debt Collection, Digital Collections, Featured, Online Payments, Payment Portals
DIGITAL DEBT COLLECTIONS | 10 MIN READ How to Drive Consumers to Your Payment Portal A consumer portal provides a convenient way for a consumer to view, pay a bill, or manage other aspects of their account, without having to speak to anyone over the phone. However,...
by Michael Wise | Aug 9, 2022 | Accounts Receivable Management, Communications, Debt Collection, Digital Collections, Featured, Statements and Letters
STATEMENTS | 10 MIN READ Key Takeaways From ACA’s 2022 Convention & Expo Many of the initial Regulation F hurdles have been overcome, but everyone seems to be asking…”what now?” Many of the initial Regulation F compliance hurdles have been...
by Michael Wise | Jun 24, 2022 | Accounts Receivable Management, Analytics, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured, Healthcare Communication
STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
