How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk

How Machine Learning and Speech Analytics Automate Agent Training and Reduce Compliance Risk

STATEMENTS | 10 MIN READ How Speech Analytics and Automated Agent Scorecards Improve Agent Results and Reduce Compliance Risks Collection agencies work tirelessly to achieve the best outcomes for their clients. Every day, they make difficult decisions about which...
Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day

Intelligent Contacts Presents Latest Features at AccountsRecovery Demo Day

NEWS | 10 MIN READ Intelligent Contacts Presents 2022 Contact Center Updates at AccountsRecovery Demo Day PLANO, TX—Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries,...
Leveraging Self-Service, Convenience, and Automation to Maximize Collections

Leveraging Self-Service, Convenience, and Automation to Maximize Collections

STATEMENTS | 10 MIN READ Leveraging Self-Service, Convenience, and Automation to Maximize Collections Have you been considering adding a self-service portal to your business, but just aren’t sure where to start? Self-service, or digital collections, has moved...

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