by Michael Wise | Dec 17, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
How AI Regulation Proposed by Congress Could Reshape the ARM Industry As Congress finally weighs in, what role will AI have in the ARM Industry The Accounts Receivable Management (ARM) industry exists at an intriguing crossroads of finance and technology. A recent...
by Michael Wise | Nov 15, 2024 | Accounts Receivable Management, AI and Machine Learning, Communications, Contact Center Solutions, Debt Collection, Digital Collections, Featured
Propensity-to-Pay Models: How Real-Time Consumer Data Drives Better Collection Outcomes In this series, we’ll dive into how our Intelligent Contact & Payment Center platform can provide the crucial consumer data needed to create personalized and effective...
by Michael Wise | Sep 25, 2023 | Accounts Receivable Management, Communications, Contact Center Solutions, Debt Collection, Featured
WORKFORCE MGMT | 1 HOUR VIDEO How to Determine Agent Staffing Needs Using Data, Predictive Modeling, and KPIs As contact centers become increasingly omni-channel in how they interact with customers, the old ways of determining how many agents are needed on a given day...
by Michael Wise | Sep 20, 2023 | Accounts Receivable Management, ATDS, Communications, Contact Center Solutions, Debt Collection, Featured
PREDICTIVE DIALER | 10 MIN READ Predictive Dialing vs. Manual Dialing in Contact Centers: A Deep Dive into ROI In today’s fast-paced business world, efficiency and productivity are paramount. Contact centers, which serve as the frontline for customer...
by Michael Wise | Sep 15, 2023 | Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
GUEST POST | Prodigal How AI is Revolutionizing What You Can Learn From Your Calls Speech analytics tools have been around for a while. If you were an early adopter, you probably have not-so-fond memories of(or maybe you’re still dealing with) garbled...
by Michael Wise | Aug 22, 2023 | Accounts Receivable Management, AI and Machine Learning, Analytics, Communications, Debt Collection, Featured
AI IN DEBT COLLECTION | PART 1 How to Use AI to Structure and Analyze Omni-Channel Communications Step 1 Gathering Messages When people talk to your company through calls, texts, chats, or emails, those messages are collected and stored some place. The first step in...
